Head of Operations - Senior Logistics Expert (m/w/d)

🚀 Leading Last-Mile Logistics Across Europe

We are a technology-driven logistics provider specializing in last mile delivery of e-grocery, general e-commerce, and food. We focus on same-day and scheduled delivery. In just a few years, we have grown into one of Europe's largest last-mile delivery players, operating in six markets and partnering with top-tier brands to ensure seamless, high-speed delivery to their customers.

Our expansion into Germany 3 years ago has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain.

Lead the Future of Last-Mile Logistics as Our Head of Operations

Are you a strategic operations leader with a proven track record in last-mile delivery? Do you excel at optimizing processes, enhancing efficiency, and leading high-performing teams? We’re looking for a results-driven Head of Operations to take ownership of our last-mile delivery network, ensuring operational excellence, top-tier service quality, and the achievement of key business objectives. If you thrive in a fast-paced environment and are ready to shape the future of urban logistics, we want to hear from you.

Key Responsibilities:

Accountability for Operations & Financials

• Oversee last-mile delivery operations, ensuring the goals and KPIs are exceeded

• Develop and implement strategic plans to improve efficiency and standardize processes across teams.

• Negotiate with sub-contractors to secure favorable rates, and terms while maintaining quality standards.

• Represent DODO in operational topic negotiations with clients

• Manage relationships with third-party logistics partners (3PL) and clients

• Exceed budgeted efficiency, utilization and productivity across the business

• Exceed budgeted gross profit, optimizing all direct costs

• Continuously look for improvements, challenging the status quo

Performance Optimization

• Analyze data, track service quality, and identify areas for improvement.

• Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity.

• Ensure optimized resources (vehicles, couriers, fuel, other dircet costs) are used to deliver the service to customers in an excellent quality

• Ensuring the planner settings are optimized for the operations for particular zone/client

• Ensure compliance with established service and operational standards.

Team Leadership

• Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals.

• Provide regular performance feedback, conduct evaluations, and ensure accountability.

• Motivate and inspire team members to achieve their best while fostering a collaborative work environment.

• Identify and support opportunities for employee development and growth.

• Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines.

• Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration.

• Act as a role model, demonstrating company values and fostering a positive culture within the organization.

What We’re Looking For:

• Proven experience (7+ years) in managing large-scale (millions of orders +) and fast-growing operations, preferably in last-mile delivery or other areas of logistics.

• A track record of achieving business and operational goals in a dynamic environment.

• Strong leadership and team management skills

• Analytical mindset and a problem-solving approach to operational challenges.

• Structured and organized way of work

• Critical and strategical thinking

• Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels.

• A proactive and results-driven attitude with the ability to thrive in a dynamic environment.

• Proficient in English and German at a professional level

• Food/grocery delivery experience is a big plus.