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Job Type: Full-time
Location: Antwerp, Belgium (On-site)
Schedule: Antwerp office hours, with flexibility for early or late coverage during executive meetings and events
Reports To: EMEA End-User Support Lead
Job Summary
We are seeking a Senior Workplace &amp; VIP Support Technician to establish and manage on-site IT operations for our new office in Geneva. This role provides day-to-day technical support for on-site staff, regional remote workers, and other regional offices as needed. Support spans hardware and software setup, scheduled refreshes, device deployment, and meeting room/collaboration technology.
Additionally, this position serves as the dedicated IT point of contact for Geneva-based senior executives, executive assistants, and visiting global leadership, providing white-glove, desk-side support and in-room event coverage.
<h2>Tasks</h2>
Key ResponsibilitiesWorkplace &amp; Site Support
<ul>
<li>Day-to-Day Operations: Provide hands-on end-user support for the Geneva office and regional remote personnel.</li>
<li>Office Onboarding &amp; Maintenance: Bring the new office facility into full IT service and maintain readiness across device staging, meeting rooms, printing, Wi-Fi, and site infrastructure.</li>
<li>Hardware &amp; Software Lifecycle: Install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android), and point-of-sale (POS) equipment.</li>
<li>Tech Bar &amp; Onsite Services: Run an on-site Tech Bar for face-to-face employee support.</li>
<li>AV &amp; Collaboration: Manage and troubleshoot meeting room collaboration setups, including Microsoft Teams Rooms and AV hardware.</li>
<li>Asset &amp; Inventory Management: Maintain accurate stockroom inventory, asset records, and hardware availability levels in compliance with corporate policies.</li>
<li>Onboarding &amp; Offboarding: Execute employee onboarding and offboarding workflows, partnering with HR for first-day technical setups.</li>
</ul>
Executive &amp; VIP Support
<ul>
<li>Dedicated Contact: Act as the primary on-site IT contact for designated corporate leaders and executive assistants, offering 15-minute response SLA during business hours and priority desk-side resolution.</li>
<li>Executive Profile Management: Maintain technical profiles for assigned executives, covering workstations, mobile devices, home office configurations, and travel schedules.</li>
<li>Pre/Post-Travel &amp; Event Support: Perform pre- and post-travel device checks, stage home office setups, and conduct daily pre-meeting checks of executive conference rooms.</li>
<li>Event Execution: Prepare, test, and provide live, in-room technical support for leadership meetings, town halls, and board-level presentations.</li>
<li>VIP Security Standards: Maintain strict security baselines for leadership devices, including phishing-resistant MFA, full-disk encryption, device compliance, and proper executive assistant delegation.</li>
</ul>
Global &amp; Regional Team Collaboration
<ul>
<li>Tier 2/3 Onsite Escalation: Serve as the Swiss on-site escalation point for issues handed off by the 24/7 Global Service Desk.</li>
<li>Knowledge Sharing &amp; ITSM: Log, track, and resolve incidents in Freshservice. Document resolutions into knowledge base articles to enable higher remote resolution rates.</li>
<li>Standards &amp; Compliance: Adhere to global endpoint, security, and imaging standards. Report local compliance gaps to leadership.</li>
<li>Cross-Functional Projects: Participate in global IT initiatives, including OS rollouts, hardware refresh programs, and facility expansions.</li>
</ul>
<h2>Requirements</h2>
Qualifications &amp; SkillsExperience &amp; Education
<ul>
<li>Experience: 5+ years of experience in workplace/IT desktop support, with at least 1 year of direct experience supporting C-suite executives or senior leaders.</li>
<li>Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or an equivalent combination of education and hands-on experience.</li>
<li>Languages: Fluency in English and Dutch is required. Knowledge of French is a good asset.</li>
</ul>
Technical Proficiency
<ul>
<li>Operating Systems &amp; Endpoint Management: Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot, and Microsoft Defender.</li>
<li>Productivity &amp; SaaS: In-depth knowledge of Microsoft 365 administration (including Outlook delegation and Teams).</li>
<li>Meeting Room AV: Experience setting up and troubleshooting Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, or HP).</li>
<li>ITSM &amp; Remote Tools: Practical experience using enterprise ITSM systems (Freshservice, ServiceNow, or similar) and remote control tools (BeyondTrust/Bomgar).</li>
<li>Networking &amp; Infrastructure Fundamentals: Working knowledge of Active Directory, Windows Server, TCP/IP, Wi-Fi architectures, and basic networking components.</li>
</ul>
Soft Skills &amp; Working Requirements
<ul>
<li>Absolute Discretion: Proven ability to handle confidential corporate information with total privacy and professionalism.</li>
<li>Communication: Exceptional interpersonal skills with a calm, composed, and polished demeanor under pressure.</li>
<li>Physical &amp; Logistics Requirements: Ability to lift and move hardware packages up to 15 kg.</li>
<li>Schedule Flexibility: Willingness to cover early morning or evening executive events when needed.</li>
</ul>
Preferred Certifications
<ul>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
<li>CompTIA A+ / Network+ / Security+</li>
<li>ITIL Foundation Certification</li>
</ul>

Senior Workplace & VIP Support Technician

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