We are seeking an On-Site Level-1 Network Support Engineer to join our team in Gulou District, Fuzhou. In this role, you will serve as the first line of defense for network-related technical issues, providing both remote user assistance and hands-on physical support for office network infrastructure. You will work closely with End User Computing (EUC), Helpdesk, and senior Network Engineers to maintain a reliable and secure network environment.
Tasks
Key Responsibilities
1. Incident & Support Management
- Respond promptly to incoming network support requests via ticketing systems, phone, email, or chat.
- Perform basic troubleshooting for user connectivity issues, including Wi-Fi, VPN, LAN, IP conflicts, slow network performance, and access to internal shares/internet.
- Coordinate with internal EUC and Helpdesk teams to resolve cross-domain endpoint and network issues efficiently.
2. Physical Infrastructure & Hands-On Operations
- Inspect and verify physical cable connections, port statuses, and link lights on network switches.
- Assist with racking, stacking, cabling, and patching network hardware under remote supervision or guided instructions.
- Maintain strict cable management and clean practices across patch panels and server racks.
- Ensure all network closets and server rooms remain organized, safe, and secure.
3. Administration & Maintenance
- Accurately document and record any physical changes to network ports, patch panels, cabling, or hardware layouts.
- Perform authorized restarts of network interfaces or devices following strict change permission protocols.
- Perform routine checks on wireless access points and assist with basic Wi-Fi issues (SSID visibility, signal strength, coverage).
Requirements
Qualifications & Experience
- Education & Experience: Associate or Bachelor’s degree in Computer Information Systems, Networking, or a related technical field (or equivalent hands-on experience).
- Technical Skills:
- Fundamental understanding of networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi standard protocols).
- Familiarity with enterprise switches, patch panels, VPN clients, and standard Ethernet cabling (Cat5e/Cat6).
- Hands-on comfort with basic physical racking, stacking, and cable tracing/patching.
- Soft Skills:
- Strong communication skills to liaise effectively with end-users and remote higher-level technical teams.
- Methodical approach to basic troubleshooting and problem-solving.
- High attention to detail regarding physical setup, documentation, and room cleanliness.