Location: Rzeszów, Poland
Start Date: 10 August 2026
Languages: Native-level Polish & Conversational English
We are currently looking for an experienced IT Support Engineer to join our team in Rzeszów, Poland. The ideal candidate will have a strong background in desktop support, excellent troubleshooting skills, and a customer-focused approach to delivering onsite IT services.
Tasks
- Provide onsite and remote desktop support for end users, ensuring timely resolution of incidents and service requests.
- Install, configure, troubleshoot, and maintain Windows 10/11 desktops, laptops, and peripheral devices.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and the Microsoft Office Suite.
- Manage user accounts, passwords, group memberships, and permissions using Active Directory and Azure AD (Entra ID).
- Perform hardware diagnostics, break-fix activities, component replacements, and coordinate warranty repairs when required.
- Image, configure, deploy, and provision desktops and laptops for new and existing users.
- Log, track, update, and resolve incidents and service requests using ServiceNow or a similar ITSM platform, ensuring SLA compliance.
- Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Install, configure, and support printers, scanners, mobile devices, docking stations, conferencing equipment, and other end-user peripherals.
- Provide support for meeting rooms and audiovisual equipment to ensure successful meetings and presentations.
- Maintain accurate IT asset inventory, including hardware lifecycle management, stock control, and asset tracking.
- Perform workstation moves, additions, changes (MAC), and equipment refresh activities.
- Escalate complex technical issues to appropriate Level 2/Level 3 support teams or vendors when necessary.
- Document troubleshooting steps, technical solutions, and knowledge articles to improve service delivery.
- Deliver high-quality customer service by communicating effectively with users and providing regular updates on issue resolution.
- Follow organizational IT policies, security standards, and operational procedures.
- Collaborate with infrastructure, networking, and application support teams to resolve cross-functional issues.
- Participate in system upgrades, office relocations, technology rollouts, and other IT projects as required.
- Continuously monitor and improve desktop support processes to enhance the end-user experience.
Requirements
- 5–8 years of experience in Desktop Support.
- Strong knowledge of Windows 10/11 administration and troubleshooting.
- Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite).
- Familiarity with Active Directory, Azure AD/Entra ID, and user account administration.
- Experience with hardware break-fix, laptop imaging, and device provisioning.
- Knowledge of ServiceNow or a similar ITSM tool.Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience supporting printers, mobile devices, conferencing equipment, and basic network infrastructure.
- Knowledge of asset management and inventory tracking processes.
- Native-level proficiency in Polish with conversational English communication skills.
- Strong customer service, communication, and interpersonal skills.
- Ability to work independently with minimal supervision.
- Professional, courteous, and service-oriented approach.
- Strong analytical and problem-solving abilities.
- Quick learner with the ability to adapt to the client's environment and processes