EUC L1

Join H-Tech Supports, a dynamic leader in the Technology, Information, and Internet industry, as an EUC L1 professional. Founded in 2013, we have grown organically and now serve clients in over 50 countries, ensuring they remain at the forefront of technological advances. At HTS, we pride ourselves on our industry knowledge and exceptional service quality. As part of our global team, you'll collaborate with our engineers and trusted service partners to deliver unparalleled solutions in multiple sectors, including Datacenter, Unified Collaboration, and Wireless and Data Communications. Our mission emphasizes reliability and teamwork, values integral to our success. Embrace opportunities for growth and leadership while contributing to digital transformation. If you are passionate about technology and thrive in a supportive, respectful environment, we invite you to be part of our innovative team committed to driving social responsibility and mutual respect in the workplace.

• Provide first-level technical support and troubleshooting for end-user hardware and software issues.
• Assist with the setup, configuration, and maintenance of end-user devices, including desktops, laptops, and mobile devices.
• Respond to service requests and incidents in a timely manner, ensuring efficient resolution or escalation when necessary.
• Document and track all support activities using the company's ticketing system, maintaining accurate records of work performed.
• Collaborate with other IT team members and departments to improve support processes and enhance end-user experience.

• Local Language B2 to C1 And English
• work permit/ ID Card required for verification
• Freelancer contract
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Basic understanding of IT infrastructure and end-user computing environments, with a focus on troubleshooting hardware and software issues.
• Strong customer service skills with the ability to communicate technical information effectively to non-technical users.
• Ability to work collaboratively within a team environment, demonstrating mutual respect and teamwork.
• Willingness to learn and adapt to new technologies and procedures in a fast-paced environment.

It is a freelance position, offering competitive pay with all-inclusive compensation.

Join H-Tech Supports as an EUC L1 to drive digital transformation in 50+ countries. Elevate your career with a growing leader in technology services. Apply now!