General Description
We’re looking for an outstanding (Junior) CRM Manager (m/f/d) with a combination of technical skills, analytical ability and creativity that allows them to develop and execute successful CRM strategies. As (Junior) CRM Manager (m/f/d) you will be part of our Performance Marketing team and reporting to the VP Performance & Growth.
Your Role
- Develop and execute our CRM strategy to support company goals
- Create successful revenue-generating and brand-building campaigns using insights and creative initiative
- Manage and optimize marketing automations, including transactional emails
- Drive lead generation through onsite, social media, competitions, and giveaways
- Manage and grow our community by increasing subscriber base through on-brand activities
- Maintain a healthy and engaged database through insightful targeting and segmentation
- Analyze CRM performance and generate optimization reports
- Implement A/B testing plans to validate optimization hypotheses
- Collaborate cross-functionally with our Creative, Brand, IT and BI teams
Your Skills and Experience
- Degree in business, marketing, communication, or related field
- 3+ years of professional experience in CRM, preferably in e-commerce
- Experience with email service providers like Klaviyo, and HTML knowledge is a plus
- Strong analytical and performance-driven mindset, with proficiency in Google Analytics and Google Studio is a plus
- Excellent communication and coordination skills in a dynamic environment
- Independent and proactive, with plenty of ideas
- Customer-centric mindset: Ability to develop strategies that prioritize the customer's needs and expectations.
- Strong problem-solving skills: Ability to identify and solve complex problems in a data-driven and analytical manner.
- Results-oriented: Track record of achieving results and meeting KPIs.
- Continuous learner: Growth mindset and constantly seeking to learn and improve skills and knowledge.
Fluency in English; German, French or Italian is a plus
Please note: As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees. We expect you to actively support and contribute to our causes.
What we offer
Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!