Habyt GmbH

Real Estate

Habyt

201-500

Talent Acquisition

Germany

Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC.

As a Guest Experience Assistant Manager, you are a Habyt brand ambassador and will be a part of a high-performing team at our Boutique property, contributing to the optimization of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

**\* Please send your application in English**

## Tasks

*   Greeting guests and performing check-in and check-out duties
*   Replace Guest Experience manager in case of Absence and coordinate the team and oversees the hotel operation
*   Creating a satisfactory level of engagement with guests by showing interest, anticipating requests and engaging with them throughout their stay
*   Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
*   Managing reservations and email inquiries, monitoring room inventory and assigning rooms when on shift 

*   Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups etc.

*   Monitoring and maximizing room inventory to accommodate new sales leads and reservations
*   Proactively encourage longer lengths of stay for in-house guests
*   Proactively upsell to hit monthly team and individual targets
*   Proactively looking for areas for development and improvement for yourself and others 
*   Updating guest data in the PMS and other IT systems as required
*   Ensuring compliance to all SOPs and standards

## Requirements

*   A minimum of 2 years of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
*   Independent with exceptional customer service and teamwork skills
*   Understand the importance of teamwork as well as individual contributing towards a common goal
*   Excellent interpersonal, written and verbal communication skills. Good German and English language skills required
*   A willingness to work rotating shifts - Shifts are of 5 days / week including weekends, PH and both morning, afternoon and night shifts when required 
*   Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally
*   Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

Employee

Professional / Experienced

Habyt&#39;s mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC.
As a Guest Experience Assistant Manager, you are a Habyt brand ambassador and will be a part of a high-performing team at our Boutique property, contributing to the optimization of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.
* Please send your application in English
<h2 id="tasks">Tasks</h2>
<ul>
<li>Greeting guests and performing check-in and check-out duties
</li>
<li>Replace Guest Experience manager in case of Absence and coordinate the team and oversees the hotel operation
</li>
<li>Creating a satisfactory level of engagement with guests by showing interest, anticipating requests and engaging with them throughout their stay
</li>
<li>Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
</li>
<li>Managing reservations and email inquiries, monitoring room inventory and assigning rooms when on shift 
</li>
<li>Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups etc.
</li>
<li>Monitoring and maximizing room inventory to accommodate new sales leads and reservations
</li>
<li>Proactively encourage longer lengths of stay for in-house guests
</li>
<li>Proactively upsell to hit monthly team and individual targets
</li>
<li>Proactively looking for areas for development and improvement for yourself and others 
</li>
<li>Updating guest data in the PMS and other IT systems as required
</li>
<li>Ensuring compliance to all SOPs and standards
</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>A minimum of 2 years of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment</li>
<li>Independent with exceptional customer service and teamwork skills</li>
<li>Understand the importance of teamwork as well as individual contributing towards a common goal</li>
<li>Excellent interpersonal, written and verbal communication skills. Good German and English language skills required</li>
<li>A willingness to work rotating shifts - Shifts are of 5 days / week including weekends, PH and both morning, afternoon and night shifts when required </li>
<li>Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally</li>
<li>Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems</li>
</ul>

Guest Experience Assistant Manager (Waterfront by Habyt) (m/f/d)

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