Kraftfahrzeugfertigung

GOWAGO AG

11-50

Schweiz

**About GOWAGO AG**

Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact prices and residual values for each listed car and eradicates the opacity associated with leasing, ensuring honesty and integrity.

We are a team of 35 talented and driven professionals from different backgrounds and nationalities, striving to revolutionize our sector. Our office in Zürich is not only a space for creativity, innovation, and improving our customers’ experiences, but also for personal growth, nurturing relationships, and insightful interactions. Come join us!

We are looking for a passionate and talented Fleet Advisor to help us deliver the best All-in-one experience.

**About You**

As Fleet Advisor Advisor, the customer experience and satisfaction should be your main concern. We want to offer the simplest, transparent and most efficient way to own a car. As a Fleet Advisor, you will have redundant and recurring interaction with industry partners, giving you the opportunity to master all the topics and consequently be able to provide a top quality service to our customers.

At Gowago you will be able to learn and sharpen your communication, negotiation, and diplomatic skills, during workshop and training sessions.

We also count on you to voice ideas to improve processes and help your team become more efficient.

## Aufgaben

**Responsibilities**

*   Supervise the return of carsts with partner
*   Manage service appointments with partner
*   Supervise extension warranty claims
*   Control and approval service offers
*   Provide partner feedback to improve solutions and processes
*   Provide support to gowago customers
*   Tend to our customers via phone and email
*   Participate in daily kickoffs, team events and workshop
*   Gather and report on partner interactions to improve customer satisfaction
*   Participate in customer retention activities and promote the value of the gowago services
*   Provide partner feedback**s to improve solutions and processes**

## Qualifikation

**The Must-Haves**

*   Mothertongue German (ideally Swiss German)
*   Experience in the automotive industrie and service workshop
*   A solution-oriented mindset
*   Empathy to understand customers and their situations
*   Have an open-minded, and be transparent
*   Have a communicative personality
*   Strong prioritization and organizational skills
*   Fluent in English
*   You are a strong team player and love dynamic environments
*   Experience working with a CRM, Google Chrome, diverse softwares.

## Benefits

**What we offer**

*   Contribute and help shape the Customer Success team
*   A space to develop your skills and opportunities to start your career
*   The opportunity to participate in the future of a quickly growing startup
*   Participate in changing mobility sector, with technology, innovations in a customer oriented company
*   Flexible working - split between the office and remote work
*   Appreciation of your work and the impact you have on the company
*   A team full of young and motivated people who put teamwork and support at the core of the company culture.

Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.

Angestellte/r

Berufserfahren

About GOWAGO AG
Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact prices and residual values for each listed car and eradicates the opacity associated with leasing, ensuring honesty and integrity.
We are a team of 35 talented and driven professionals from different backgrounds and nationalities, striving to revolutionize our sector. Our office in Zürich is not only a space for creativity, innovation, and improving our customers’ experiences, but also for personal growth, nurturing relationships, and insightful interactions. Come join us!
We are looking for a passionate and talented Fleet Advisor to help us deliver the best All-in-one experience.
About You
As Fleet Advisor Advisor, the customer experience and satisfaction should be your main concern. We want to offer the simplest, transparent and most efficient way to own a car. As a Fleet Advisor, you will have redundant and recurring interaction with industry partners, giving you the opportunity to master all the topics and consequently be able to provide a top quality service to our customers.
At Gowago you will be able to learn and sharpen your communication, negotiation, and diplomatic skills, during workshop and training sessions.
We also count on you to voice ideas to improve processes and help your team become more efficient.
<h2 id="aufgaben">Aufgaben</h2>
Responsibilities
<ul>
<li>Supervise the return of carsts with partner</li>
<li>Manage service appointments with partner</li>
<li>Supervise extension warranty claims</li>
<li>Control and approval service offers</li>
<li>Provide partner feedback to improve solutions and processes</li>
<li>Provide support to gowago customers</li>
<li>Tend to our customers via phone and email</li>
<li>Participate in daily kickoffs, team events and workshop</li>
<li>Gather and report on partner interactions to improve customer satisfaction</li>
<li>Participate in customer retention activities and promote the value of the gowago services</li>
<li>Provide partner feedbacks to improve solutions and processes</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
The Must-Haves
<ul>
<li>Mothertongue German (ideally Swiss German)</li>
<li>Experience in the automotive industrie and service workshop</li>
<li>A solution-oriented mindset</li>
<li>Empathy to understand customers and their situations</li>
<li>Have an open-minded, and be transparent</li>
<li>Have a communicative personality</li>
<li>Strong prioritization and organizational skills</li>
<li>Fluent in English</li>
<li>You are a strong team player and love dynamic environments</li>
<li>Experience working with a CRM, Google Chrome, diverse softwares.</li>
</ul>
<h2 id="benefits">Benefits</h2>
What we offer
<ul>
<li>Contribute and help shape the Customer Success team</li>
<li>A space to develop your skills and opportunities to start your career</li>
<li>The opportunity to participate in the future of a quickly growing startup</li>
<li>Participate in changing mobility sector, with technology, innovations in a customer oriented company</li>
<li>Flexible working - split between the office and remote work</li>
<li>Appreciation of your work and the impact you have on the company</li>
<li>A team full of young and motivated people who put teamwork and support at the core of the company culture.</li>
</ul>
Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.

Fleet Advisor (German)

Junior Mobility Advisor - Customer Success and Fleet (French-Speaking)

Remarketing Specialist & B2B Account Executive

Sr. Performance Marketing Specialist

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