Customer Service Specialist

Innovative Healthcare for Patients - Operations Scheduling & Cell Logistics

Are you motivated to support patients and keep complex processes running smoothly?

We are looking for an Operations Specialist in Scheduling & Logistics to strengthen our customers team in a highly dynamic and meaningful field.

Your role
In this position, you will be the central contact point for clinics, logistics partners, and production sites. You will coordinate schedules, resolve issues in real time, and ensure smooth end-to-end operations.

Your main tasks

• Coordinate and manage schedules with clinics, treatment centers, and logistics partners
• Ensure excellent communication and a positive customer experience
• Enter and monitor schedule data in internal systems
• Troubleshoot disruptions quickly and find practical solutions
• Provide guidance and training to users on scheduling processes
• Work in rotating shifts (07:30–16:30 or 09:00–18:00), including occasional weekends and holidays

Your profile

• Experience in customer service, call centers, patient support, logistics, or supply chain is an advantage
• Strong service orientation and communication skills
• Ability to stay calm in stressful situations and find solutions
• Flexible, reliable, and motivated to support critical operations
• Fluent German is mandatory , with good English skills; other languages are a plus
• High availability and willingness to work overtime and on-call shifts when needed

W​​​hat we offer
This is your chance to grow in an international environment, gain valuable logistics and healthcare experience, and contribute to services that truly make a difference.

Apply now and start your career in a role that combines communication, coordination, and real impact!