Customer Service Pharma - Sample logistics for patients

12 months Contract │ Part-remote (office Tue & Thu) │ Start 01 Oct 2025

Why this role?

We are recruiting on behalf of a leading global biopharma company to strengthen its European Cell-Therapy Operations. If you’re early in your career, passionate about customer service & logistics, fluent in German and English (French a plus) and eager to grow in a purpose-driven environment, this is your chance to make an impact in life-saving therapies.

What you’ll do

• Serve as the primary scheduling contact for apheresis centers, manufacturing sites, logistics partners, and treatment centers
• Create and maintain patient schedules within the BMS scheduling system
• Monitor collection, transport, warehousing, and manufacturing activities
• Provide troubleshooting and escalation support for operational challenges
• Manage product returns and replacements when required
• Deliver training and real-time portal support to external stakeholders
• Document feedback from customers and partners and drive process improvements
• Actively participate in daily operations meetings and shift handovers

What you bring

• > 3 years’ experience in customer service, call-centre operations, logistics, supply-chain or related field
• Proven ability to juggle priorities in a fast-paced setting, remaining customer-centric and detail-oriented
• Strong communication skills in English & German; French nice to have
• A self-starter mindset, ownership, and a collaborative spirit
• Bachelor’s degree (or equivalent professional experience)

What’s in it for you?

• Gain exposure to a global supply-chain network and diverse cross-functional teams
• Develop your career in a high-growth biotech environment with mentorship and project opportunities