Customer Success Manager (m/f/x)

Frontnow transforms online shopping into a dynamic, hyper-personalized and inspiring experience. We enable businesses to flourish in the digital age and significantly impact the way customers shop online – resulting in a more profitable and customer-centric retail world.

As a highly innovative company based in the vibrant tech hub of Berlin, Frontnow offers unparalleled freedom and flexibility in the workplace. We create a diverse, inclusive environment and value your unique skills and experiences. Become part of our passionate team and help us redefine e-commerce.

We are looking for a dedicated Customer Success Manager (m/f/x) to join our sales team and play a central role in expanding our customer base. This position is an excellent fit for motivated individuals looking to gain a foothold in a growth-oriented environment and advance their sales career.

Your role as a Customer Success Manager is crucial for turning concepts into tangible results by working closely with our cross-functional teams and customers.

• Onboarding new customers: You are responsible for onboarding new customers by introducing them to our product world and ensuring a smooth start.
• Follow up on subscription renewals: You actively follow up on subscription renewals as customers approach their renewal due date and ensure continuous customer retention.
• Upsell and cross-sell: You proactively approach customers to identify and implement upselling and cross-selling opportunities.
• Relationship building: You build strong relationships between the support team and customers to create a solid foundation for long-term customer relationships.
• Conducting regular review meetings: You hold regular meetings with all customer stakeholders and the project team to ensure alignment and satisfaction.
• Project management: You monitor and control the finances, schedules and scope of projects to ensure that everything remains on schedule and that solutions are delivered on time.
• Collaborating with the sales team: You work with the sales team to identify new solutions that can be offered to our customers, thereby promoting sales and product development.

• German and English language skills at professional level
• At least 3 years of experience in customer success, account management or similar positions, preferably with a SaaS background
• Experience in leading customer projects independently
• Excellent self- and time management with a high degree of flexibility, sense of ownership and initiative
• Strong analytic skills as well as communication, presentation and negotiation skills.
• Understanding of planning processes in software development and corresponding skills to manage expectations towards customers
• Effective organizational and task management skills
• Industry knowledge, particularly in the areas of AI and LLM (preferred but not required)

• Flexible working hours: Customize your schedule to fit your individual needs.
• Tailored remote work arrangement depending on the position you apply for.
• Numerous employee benefits through our partner Become1 plus Deutschlandticket.
• Generous personal development budget: Invest in your growth with courses, conferences and more.
• Cutting-edge technology: Work with the latest tools and technologies in the industry.
• Competitive compensation package: Appropriate for your experience and expertise.
• Opportunities for career development and advancement within the company.
• Cooperative, supportive and inclusive team culture: Become part of a team that truly cares about your well-being and success.

To apply, please submit your CV and a cover letter outlining your previous professional experience and qualifications and explaining why you are the perfect fit for our team. Feel free to include links to your online profiles, e.g. LinkedIn.

We will carefully review all applications and arrange personal interviews with the selected candidates. We look forward to welcoming you on board!

At Frontnow, we offer you a diverse, inclusive environment and value your unique skills and experiences. Become part of our passionate team and help us redefine online interactions with virtual assistants. Apply now and let's start this exciting journey together! 🚀