We’re hiring a remote freelance contractor to support our fast-growing SaaS studio, FreshGeo.
You will be part of our new AI Assisted SaaS Product LimePhone. As a small and agile team, we wear multiple hats—and we’re looking for someone who’s excited to do the same.
This is a multi-functional role where you'll help us with customer support, lead qualification, CRM management, and operations — all on a flexible, project-based basis.
This is a freelance contract role (not employment), ideal for someone who enjoys working across multiple tasks and growing alongside a startup team. You’ll be working remotely with flexible hours, and paid based on your local market rate.
⏱️ Time Commitment
- Flexible hours: 20–25 hrs/week
- Long-term freelance contract
- Paid via invoice (monthly/hourly)
Tasks
🎯 The Role: Mixed Support, Ops & Customer Success
This is not a narrow support role. You’ll work across multiple functions:
✅ Customer Support
✅ Inbound Lead Qualification
✅ Onboarding
✅ CRM & Knowledge Base Management
✅ Day-to-day Operational Tasks
We’re looking for a fast learner who’s proactive, organized, and excited to work at the intersection of support, sales, and product ops.
Requirements
💼 Key Responsibilities
🧑💻 Customer Support & Onboarding
- Handle customer queries via live chat, email, and phone
- Deliver friendly and fast support with a focus on user satisfaction
- Troubleshoot product issues and escalate when needed
- Support new users with onboarding and walkthroughs
💬 Inbound Lead Engagement
- Chat with inbound leads and ask qualifying questions
- Tag and log leads in our CRM (HubSpot or similar)
- Book calls or pass qualified leads to the sales/product team
🧠 Knowledge Base & Process Documentation
- Maintain and update internal and customer-facing documentation
- Create FAQ articles based on recurring support issues
⚙️ General Operations
- Update CRM records, track tickets, tag users correctly
- Help with admin tasks like trials, cancellations, onboarding follow-ups
- Assist with special projects like audits, data cleanup, feedback collection
👀 What We’re Looking For
- 1–3 years experience in customer support, CX, or ops (SaaS preferred)
- Clear communicator in writing and on the phone
- Able to juggle multiple tasks across tools and priorities
- Comfortable learning tools quickly (Intercom, HubSpot, Notion, Airtable, etc.)
- Bonus: experience in small/startup teams where you handled multiple hats
Benefits
🎁 What You’ll Get
- Fully remote and flexible schedule
- Front-row seat in a fast-growing startup
- Growth path into Customer Success, Sales Ops, or Support Leadership
- Monthly learning/wellness stipend
✅ You’ll Succeed Here If You:
- Love jumping between support, sales, and operations
- Are comfortable with organized chaos and lots of autonomy
- Can self-manage and prioritize without needing constant handholding
- Are curious and quick to pick up new skills or tools