Project manager with focus on client success

"Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational excellence while maintaining the human touch. Your work will make an impact, shaping the future of gender equality in business." - Mahdis, co-founder & co-ceo

• Act as the primary point of contact for our corporate clients and event sponsors, demonstrating proactive communication and exceptional customer service
• Serve as the link of communication between our clients & internal teams
• Facilitate meetings with clients to comprehend their specific employer branding and diversity requirements, as well as event objectives and recruiting efforts
• Collaborate with our internal creative and event management teams to design and implement tailor-made strategies that address the unique needs of each client
• Provide clients with regular updates, progress reports, and performance analysis on employer branding campaigns, diversity initiatives, and events
• Proactively identify opportunities for upselling and cross-selling our services to maximise client satisfaction and revenue growth
• Resolve any challenges faced by our clients and deal with complaints to maintain trust
• Attend client meetings, conferences, and networking events to represent the company and foster new business opportunities around Europe
• Monitor and evaluate the success of employer branding and diversity campaigns, adjusting strategies as needed to achieve optimal results
• Oversee all client-related projects through ClickUp, ensuring tasks are assigned, deadlines are met, and workflows are streamlined for efficient execution and timely delivery

At the female factor, we're on a mission to level the playing field for ambitious women globally. As our client success manager, you're vital in establishing robust relationships with our corporate partners, empathizing with their unique needs, and implementing our mission through effective strategies. This role is a perfect fit for a project management maestro with standout client-facing communication skills, who can confidently represent our brand.

your profile

As our client success manager, your role revolves around building and nurturing enduring client relationships, ensuring their satisfaction, and aligning our services with their diversity and hiring goals. The ideal candidate is:

👩‍💼 a client's advocate: you understand the unique challenges our clients face in their journey towards greater diversity and inclusion. You're passionate about fulfilling their needs and are excited to bring the female factor's mission to life.

🤝 a relationship-builder: forging robust relationships comes naturally to you. Whether it's with clients or internal teams, you thrive in connecting and collaborating with diverse stakeholders.

🎙 a confident communicator: be it in client meetings or conferences, you're comfortable representing us. You communicate clearly and confidently, both in writing and verbally. English and German are both a must have.

🎯 an organized professional: your knack for project management, newest tech tools and problem-solving helps you juggle multiple tasks simultaneously. Extra plus points if you have worked with clickup and airtable before.

Requirements:

• 2+ years of experience in project mgmt, key account or consulting
• Previous experience in agency work, customer service, event management or sales preferred
• Good understanding of marketing & branding
• Excellent communication, facilitation, and presentation skills in English and German
• Experience in project management (clickup) and working across teams
• Strong analytical and problem-solving skills
• Ability to manage multiple projects simultaneously and meet tight deadlines
• Comfortable working in a fast-paced, dynamic environment

• 🌍 hybrid setup with a beautiful office at SPACES Vienna with access to their offices around the world
• ⏳ flexible working times and additional vacation days when needed
• ✈️ yearly team retreats
• 🌱 access to personal development perks like Mindvalley, Udemy, FutureThink, and more
• 🤝 inclusion in the decision-making process and the possibility to shape your own position around your goals and interests (we grow when you grow)
• 🎨 a multinational team
• 🥳️ we are fun, promise

We'd like to inform you that this role requires an approx. commitment of 20 hours per week with future possibility to increase to 25-30 hours per week. The minimum salary for this position is based on your work experience in accordance with the consulting collective agreement, starting at €2,200 for a full-time role for Austrian-based candidates.