Human Resources Services

Factorial HR

51-200

Spain

__Hello! 👋🏽__

At Factorial we're looking for a new Account Manager for the UK&I Market to help us boost the company to the next level. 📈 

_Before digging into much details..._ 

_Factorial bets for potential and growth, if you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!_ 

## Are you ready for the challenge?🚀

* __Build, engage and develop__ top quality relationship with our __enterprise customers__, through regular communication, constant and proactive improvement action plans.
* __Manage your own customer's portfolio__, keep its information updated on a daily basis and __build tracking reports__ of the status of the accounts.
* __Accompany__ our client from the signature of the contract and Guarantee a top quality onboarding, implementation and training process.
* Constant contact with existing clients to __understand__ their requirements and needs, expectations and __strategize a personalized sales plan.__
* Provide __after-sales support__, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
* Ensure prompt and __accurate answers__ to all clients’ queries offering personalized feedback.
* __Promote and explain new products__/services and functionalities to existing customers.
* __You will work hand in hand with different teams__ - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
* You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

## Your Profile 🧐

* __English expert speaker,__ other languages are a plus__.__ _We are international!_
* __Previous Customer oriented experience;__ other Sales, _Customer Satisfaction, and similar experiences are highly valued!_
* You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
* Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
* Committed, organized, proactive problem solver and you love helping people.
* Strong organizational skills with extensive use of CRM tools and portfolio management.
* Decisive and fearless to pick up the phone and support our clients.
* Ready to work in a fast-paced, less corporate, startup environment.
* Eager to take ownership of the company and share improvement points  _(we have a culture of change!)_

## Perks of being part of our team 😏

* High growth, multicultural and friendly environment 🤝
* Save expenses with [Cobee](https://cobee.io/en/) 💰 and get your salary in advance with [Payflow](https://www.payflow.es/) 💸
* Healthy life with [Gympass](https://site.gympass.com/es) 🧘🏽‍♀️ and [Alan](https://es.alan.com/) as private health insurance 🩺
* Language classes with [Yolk Academy](https://yolkacademy.com/) 👩🏽‍🏫
* [Syra](https://syra.coffee/?gclid=Cj0KCQjwzYGGBhCTARIsAHdMTQzwIL0DTus1YRjOhVrndUv4I7PVaM8A46_gQVTegKW-xuPTxyB0xssaAjIAEALw_wcB) discounts, [Nora](https://www.norarealfood.com/en/) & [Apeteat](https://www.apeteat.com/en) lunch❗
* Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
* Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

__Structured Career Paths & Salary starting from 24.000 OTEs.__

Is this you _?!_  __Come rock the world with us!__ 

__About us 🚀__

__Factorial__ is an __all-in-one HR Software__ fast-growing company founded in __2016.__ Our mission is to help __SMEs automate HR workflows__, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎  

## Our Values🫀

* __We own it__: We take responsibility for every project. We make decisions, not excuses.
* __We learn and teach__: We're dedicated to learning something new every day and, above all, share it.
* __We partner__: Every decision is a team decision. We trust each other.
* __We grow fast__: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our [website](https://factorialhr.com/aboutus)!

__We #betonpeople 💗__

#LI-IE1

Employee

Hello! 👋🏽
At Factorial we&#39;re looking for a new Account Manager for the UK&amp;I Market to help us boost the company to the next level. 📈 
Before digging into much details... 
Factorial bets for potential and growth, if you seek a place to demonstrate and be accountable of your own success, but you don&#39;t meet every point of this Job Description, please, apply anyway! 
<h2 id="are-you-ready-for-the-challenge🚀">Are you ready for the challenge?🚀</h2>
<ul>
<li>Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.</li>
<li>Manage your own customer&#39;s portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.</li>
<li>Accompany our client from the signature of the contract and Guarantee a top quality onboarding, implementation and training process.</li>
<li>Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.</li>
<li>Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.</li>
<li>Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.</li>
<li>Promote and explain new products/services and functionalities to existing customers.</li>
<li>You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.</li>
<li>You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.</li>
</ul>
<h2 id="your-profile-🧐">Your Profile 🧐</h2>
<ul>
<li>English expert speaker, other languages are a plus__.__ We are international!</li>
<li>Previous Customer oriented experience; other Sales, Customer Satisfaction, and similar experiences are highly valued!</li>
<li>You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!</li>
<li>Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)</li>
<li>Committed, organized, proactive problem solver and you love helping people.</li>
<li>Strong organizational skills with extensive use of CRM tools and portfolio management.</li>
<li>Decisive and fearless to pick up the phone and support our clients.</li>
<li>Ready to work in a fast-paced, less corporate, startup environment.</li>
<li>Eager to take ownership of the company and share improvement points (we have a culture of change!)</li>
</ul>
<h2 id="perks-of-being-part-of-our-team-😏">Perks of being part of our team 😏</h2>
<ul>
<li>High growth, multicultural and friendly environment 🤝</li>
<li>Save expenses with <a target="_blank" rel="noopener nofollow" href="https://cobee.io/en/">Cobee</a> 💰 and get your salary in advance with <a target="_blank" rel="noopener nofollow" href="https://www.payflow.es/">Payflow</a> 💸</li>
<li>Healthy life with <a target="_blank" rel="noopener nofollow" href="https://site.gympass.com/es">Gympass</a> 🧘🏽‍♀️ and <a target="_blank" rel="noopener nofollow" href="https://es.alan.com/">Alan</a> as private health insurance 🩺</li>
<li>Language classes with <a target="_blank" rel="noopener nofollow" href="https://yolkacademy.com/">Yolk Academy</a> 👩🏽‍🏫</li>
<li><a target="_blank" rel="noopener nofollow" href="https://syra.coffee/?gclid=Cj0KCQjwzYGGBhCTARIsAHdMTQzwIL0DTus1YRjOhVrndUv4I7PVaM8A46_gQVTegKW-xuPTxyB0xssaAjIAEALw_wcB">Syra</a> discounts, <a target="_blank" rel="noopener nofollow" href="https://www.norarealfood.com/en/">Nora</a> &amp; <a target="_blank" rel="noopener nofollow" href="https://www.apeteat.com/en">Apeteat</a> lunch❗</li>
<li>Breakfast in the office, organic fruit🍏 and free caffeine and theine☕</li>
<li>Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀</li>
</ul>
Structured Career Paths &amp; Salary starting from 24.000 OTEs.
Is this you ?! Come rock the world with us! 
About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎 
<h2 id="our-values🫀">Our Values🫀</h2>
<ul>
<li>We own it: We take responsibility for every project. We make decisions, not excuses.</li>
<li>We learn and teach: We&#39;re dedicated to learning something new every day and, above all, share it.</li>
<li>We partner: Every decision is a team decision. We trust each other.</li>
<li>We grow fast: We act fast. We think that the worst mistake is not learning from them.</li>
</ul>
Wanna learn more about us? Check our <a target="_blank" rel="noopener nofollow" href="https://factorialhr.com/aboutus">website</a>!
We #betonpeople 💗
#LI-IE1

Junior Account Manager UK&I Market

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