(Junior) Customer Support Manager

Your mission

As a (Junior) Customer Support Manager, you will be part of our Customer Support team and take care of our German apps, ensuring a smooth and satisfying user experience.

Your tasks will include:

• Serve as the first point of contact for our users, representing our brand with clarity and empathy
• Handle all user communication exclusively via web forms, ensuring fast and accurate responses
• Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment
• Collaborate closely with other departments to optimize workflows and improve processes
• Track your own performance, manage your workload, and prioritize tasks effectively to meet internal goals and quality standards

Your profile

• You bring first experience in customer support, or you've shown strong interpersonal skills and situational awareness in previous roles
• Native-level of German with excellent written communication; fluency in English is required
• You’re interested in technical support environments and context of mobile games
• Familiarity with helpdesk tools such as Zendesk (or similar) is a plus
• You have a proactive, solution-oriented mindset and a strong ability to prioritize tasks, manage complex workflows, and drive them to completion
• You’re passionate about delivering outstanding customer experiences

Why us?

• Work-Life Balance: 30 days of paid vacation.
• Commuter Benefits: Public transportation tickets provided.
• Professional Development: Annual education budget of €1,500.
• Workation Opportunities: Combine work and vacation annually.
• Wellness: Access to over 7,000 gyms and spas in Germany through Wellpass.
• Catering: Monthly team lunches, daily fruits, vegetables, and a variety of beverages.
• Flexibility: Flexible working hours and hybrid work model.
• Corporate Benefits: Exclusive discounts for major brands and platforms.
• Diversity: Join an international team with diverse cultural backgrounds.

• Fun and Games: Socializing area for relaxing activities during the workday.

  Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!