Field Service Engineer (m/f/d) - UK

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

You will be responsible for carrying out services (installation, preventive and corrective maintenance) for the products of the life science High-end microscopy product range and support for the advances microscopy at customers' premises.

• Carry out all the actions necessary for the installation and commissioning of the products of the Microscopy range
• Supervise project management: from delivery to installation and successful delivery of components and application software to our customers
• Introduce users into device and software to obtain the final installation report signature
• Support of- and active involvement in selling of services
• Provide post-sales support for products and applications
• Be the first point of contact for our customers for technical and application questions
• Ensuring maintenance operations (preventive and corrective) on customer sites
• Carry out a daily activity report on the technical acts performed
• Implement actions to guarantee the achievement of set objectives (performance, deadlines, etc.)
• Comply with regulatory and security obligations
• Ensure on-site support by traveling (up to 5 days per week), overnight stays (up to 2-3 days per week as average) nationally (approx. 80%), but also in some cases in other European countries (up to 20% of your activity)

• University degree in STEM field or similar qualification with opto-mechanical or electronic systems
• Minimum of 1-year experience servicing and repairing electrical and/or electronic equipment
• Experience in an internationally operating company is preferred
• Must be willing to travel and work on a non-scheduled basis, including occasional weekends
• Has used complex analytical or measuring instrument(s) in a real-world situation or in a college lab environment
• Hands-on experience with an opto-mechanical or electronic system is an advantage
• Microscopy experience is mandatory
• Experience in technical after-sale service environment / organization including field service and direct customer communications is a plus
• Excellent communication skills and willing to work in a service role with focus on customer satisfaction
• Excellent written- and spoken local language. Good English skills, written and spoken.

• Flexible working hours, incl. mobile work
• Annual leave entitlement of 26 days ( 3 days may be required to be reserved for Christmas closure)
• Defined contribution pension scheme – Evident will match and double their employer contribution up to an employee contribution of 6% (6% employee + 12% employer = 18%)
• Income protection
• Life Assurance
• Private medical insurance
• Free annual health check
• Regular training courses
• A motivated team and an interesting customer structure