Senior Technical Writer

Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes, and drive revenue growth. Our global team comprises over 40 highly skilled professionals from diverse backgrounds.

Fostering a truly open and progressive company culture with state-of-the-art engineering solutions - working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

Job Overview:

We are seeking a Senior Technical Writer to join our team. In this role, you will be responsible for creating and maintaining high-quality documentation that explains the company's products to both its customers and internal stakeholders.

You will have the opportunity to work with a diverse team of professionals and contribute to the development of innovative learning solutions that meet the needs of our customers.

Responsibilities:

As Senior Technical Writer, you will be responsible for:

• Create publications that explain the company's products to customers and internal audiences, allowing full use of its functionality.
• Ensure that documentation products meet industry standards of quality, usability, and format using writing expertise and product knowledge.
• Assume full responsibility for all official documents of one or more product applications.
• Create and maintain the application's documentation and/or training framework, as well as the content of its publications.
• Gain knowledge of the product's new functionality via attendance at Design Review/Scrum meetings, reading design documents, interviewing the Engineering team, and using the product itself.
• Independently create new version documents using your own product knowledge information and new functionality information gained through research.
• Integrate into the documentation all relevant information gained from interaction with developers, designers, testers, infra, implementation, product managers, and program managers, as well as customer feedback.
• Maintain existing documents and/or learning materials and update them for changes.

Job Overview:

• 3-5 years of experience in technical writing or another relevant subject (Experience in documenting B2B software products is mandatory.)
• Experience working with excellent knowledge of at least one authoring tool.
• Experience with the technical and business aspects of software development.
• Experience in structured authoring such as DITA XML is a strong advantage.

Benefits:

• Design end-to-end learning solutions to address business needs and priorities.
• Work closely with many interfaces to determine the right method to use in the product training.
• Manage learning development projects, collaborating with internal and external interfaces, and setting timelines and tasks to ensure all interfaces are well aware of their part in the project.

If you are a skilled technical writer with a passion for creating exceptional documentation, we encourage you to apply for this exciting opportunity.