Reactivation Sales Team Leader (Turkish-speaking)

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚

We are looking for a German-speaking Reactivation Sales Agent to join our Sales Team in Gzira, Malta.

Team Leadership & Performance

• Lead and manage the Turkish Reactivation team based in our Malta office.
• Set clear KPIs and sales targets for your markets and distribute them across the team.
• Monitor performance and implement improvements to help achieve targets.
• Conduct regular 1-to-1 meetings with agents to review performance, provide feedback, and support their development.
• Report team progress to the Sales Manager and propose action plans when needed.

Sales Operations

• Oversee a team of agents making outbound B2C calls to inactive players.
• Set monthly sales targets for the team and track progress against them.
• Lead daily start-up meetings to communicate priorities, targets, and action plans.
• Ensure the team understands available leads and uses them effectively.
• Organize schedules and ensure the team operates efficiently.

Coaching & Quality Assurance

• Monitor and review agent calls to maintain high standards.
• Provide feedback and coaching to improve sales techniques, product knowledge, and communication skills.
• Ensure all calls comply with internal processes, Responsible Gambling guidelines, licensing requirements, and GDPR standards.

Training & Development

• Support the onboarding and training of new hires.
• Identify knowledge gaps and help agents develop the skills needed to succeed long-term.
• Assist with training on topics such as Casino, Sportsbook, Responsible Gambling, and platform updates.

Market Knowledge

• Help the team understand player needs and behaviours and guide them on how to approach players effectively.
• Keep the team informed about new games, platform features, promotions, and payment methods.

Recruitment

• Identify hiring needs and collaborate closely with the Talent Acquisition team.

What You Bring

• Native Turkish speaker with excellent English communication skills.
• Previous experience in a leadership or team lead role.
• Experience working in the iGaming industry.
• Strong sales mindset with the ability to motivate and develop sales agents.
• Confident communicator who can engage, coach, and guide a team.
• Ability to drive results while maintaining high standards and company values.

Why Join Enteractive

• At Enteractive, we believe people do their best work when they feel supported, trusted, and empowered.

Work Environment & Culture

• Join a stable and growing company in the iGaming industry.
• Work in a people-first culture built around our values: Care, Improve, Dare.
• Be part of a collaborative team where your ideas and leadership make a real impact.

Benefits

• All the hardware, tools, and software you need to succeed.
• Daily breakfast and lunch prepared by our in-house chef at the office from Monday to Friday.
• Unlimited coffee, tea, and snacks in the office.
• We offer a €250 allowance for therapy or counselling sessions to prioritize your mental health.
• Access to a chill room with PlayStation, table soccer, and ping pong.
• Opportunities for professional development and training.
• Regular team events, Friday socials, and company celebrations.

Working at Enteractive means being part of a team with more than 35 nationalities in 2 locations: Malta and the US. Being in business for more than 15 years, we are now in an exciting scale-up phase, because of all the great talented people we have with us. We always strive to be better, working hard while enjoying a good portion of fun and competition! 👑

Challenge yourself, set your goals – smash those goals and you’ll see the rewards.⚡

To learn more about Enteractive visit our career site, Facebook, Instagram and LinkedIn.