Sales and Customer Service | Nordic Languages | On Site: Fuengirola, Málaga

Sales and Customer Service | Nordic Languages | Fuengirola, Málaga

Location: On-site in Las Lagunas, Mijas – Málaga (near Fuengirola train station)

Energy Nordic is currently seeking a full-time Sales and Customer Service Representative to join our dynamic team. This role is based on-site and comes with a Spanish employment contract.

We are looking for a highly motivated and organised professional with excellent communication skills and a strong team spirit.

Role Description

• Achieve sales targets and KPIs.
• Identify and qualify prospects and key decision-makers.
• Drive profitability through proactive account management.
• Track, manage, and report on the sales pipeline.
• Review client satisfaction levels and escalate issues when needed.
• Relay client feedback to the appropriate departments.
• Respond promptly to customer and partner enquiries.
• Prepare technical and commercial service proposals.
• Make outbound calls to existing clients when required.

Customer Service responsibilities include:

• Managing a high volume of incoming calls.
• Identifying and assessing customer needs to ensure satisfaction.
• Building lasting relationships through open and effective communication.
• Providing accurate and complete information using proper tools.
• Meeting customer service targets and call handling quotas.
• Handling complaints, providing solutions, and ensuring follow-up.
• Maintaining records and processing customer documentation.
• Following company procedures and guidelines.
• Going the extra mile to engage and support customers.

Required Skills

• Fluency in a Nordic language such as Swedish, Danish, or Norwegian.
• Fluency in English.
• Excellent communication and interpersonal skills.
• Proven customer service and sales experience.
• Knowledge of office software: Microsoft Excel, Word, and general IT tools.
• Sales and negotiation abilities will be highly valued.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and team collaboration.

What We Offer

• Permanent Spanish contract (indefinido), under Spanish labour regulations.
• Full-time position (40 hours/week), Monday to Friday, 9:00–17:00.
• Competitive salary with performance-based bonuses.
• 35 natural days of annual leave.
• Internal training and development opportunities.
• Excellent working environment within an international and supportive team.
• Clear career growth opportunities.

Apply now and become part of a company that values your dedication and offers real growth potential. Send your CV today.