German-Speaking Technical Support Specialist

We're partnership with a leading international customer experience company to recruit German-Speaking Technical Support Specialists for a technical support project based in Lisbon, Portugal.

In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.

This opportunity is ideal for fluent German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.

Your Role

• Provide professional technical support to German-speaking customers

• Identify, diagnose, and troubleshoot technical issues efficiently

• Guide customers through technical solutions and problem-resolution procedures

• Handle customer enquiries with professionalism, patience, and empathy

• Investigate technical problems and provide clear, accurate instructions

• Escalate complex technical issues to the appropriate teams when necessary

• Maintain high standards of customer satisfaction and service quality

• Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement

Your Qualifications

• Fluent German proficiency, both written and spoken

• Advanced English proficiency

• Previous professional experience in Technical Support is mandatory

• Strong technical troubleshooting and problem-solving skills

• Excellent communication and interpersonal abilities

• Customer-oriented mindset with a proactive approach to resolving issues

• Ability to explain technical information clearly and effectively

• Good organisational skills and attention to detail

• Ability to work independently and collaborate within a team

• Immediate availability to start working

• Availability to work in Lisbon, Portugal

The Offer

• Full-time position based in Sete Rios, Lisbon

• Monday to Friday schedule, with rotating shifts between 07:00 and 17:00

• Hybrid working possibility after six months, subject to performance and attendance

• Monthly performance bonus based on individual results

• Opportunity to work in an international technical support environment

• Professional experience in a specialised technical support project

• Collaborative working environment focused on service quality and customer satisfaction

• Opportunity to further develop technical troubleshooting, communication, and customer service skills