Seller Success Specialist (French & Spanish)

Job Description

Tired of tickets without meaning?

Let’s turn your customer care talent into real impact and elevate the Marketplace experience!

At PromoFarma by DocMorris, we believe great service is more than solving problems—it's about creating trust and shaping the future of health commerce. As a Seller Success Specialist, you'll be the voice of care, the calm in the chaos, and the problem-solver who turns seller concerns into brand loyalty.

We’re not just looking for someone to answer calls—we’re looking for someone ready to own conversations that matter.

Your Mission: Shape seamless experiences across Europe

As part of our Customer Success team, you'll handle multi-channel support (calls, emails, chat) and become a go-to expert for our network of sellers. Whether it’s resolving delivery issues or navigating post-order complexities like returns or refunds—you’ll be the bridge between fast resolution and long-term satisfaction.

This is your chance to grow in an international environment while making a direct impact on the health and wellbeing of millions.

• Deliver prompt, friendly support across inbound channels: phone, email, and live chat
• Manage and resolve incidents, proactively following cases until full resolution
• Collaborate with internal teams to coordinate and resolve cross-functional issues
• Support sellers with pre- and post-order operations (returns, replacements, refunds)
• Troubleshoot product catalogue issues and advocate for seller success
• Contribute ideas to improve tools, processes, and the seller experience

We’re looking for someone who’s resourceful, detail-oriented, and thrives in a collaborative environment. You're not just good with people—you genuinely care.

• Higher education in Business Administration or similar
• 2+ years in Customer Support, Call Center, or Marketplace Operations
• Fluent in French and Spanish; upper-intermediate English required
• Strong communicator with a naturally positive attitude
• Problem-solver with exceptional planning and organizational skills
• Team player: open to feedback, eager to share wins (and learn from misses)
• Cool under pressure and laser-focused on quality

We’re part of Europe’s leading online pharmacy group—but we act like a nimble tech startup. At PromoFarma, you’ll find:

• A diverse, inclusive workplace with over 20 nationalities
• Hybrid work model with flexible hours
• Ongoing training and internal mobility programs
• Culture of collaboration, innovation, and trust
• A mission-driven company working to democratize access to health and wellness across Europe

Ready to Make a Difference?

If you're passionate about customer satisfaction, multilingual, and eager to grow in a fast-paced eCommerce environment—we’d love to hear from you.

Apply now and let’s build the next era of digital health together.

Barcelona, Hybrid | Full-time | 6-Month Contract | eCommerce | Customer Experience