Customer Success Specialist (French & Spanish)

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries. With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click.

In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe. With an innovative business model, our marketplace does not manage stock or warehouses, it integrates the catalog of products, pricing, and stock levels of the most important and trusted off-line pharmacies in a single website, achieving 24h delivery service for more than 200.000 products and 10.000 brands from more than 1.000 pharmacies and health stores. Our business model and service have received several awards like the prize for Best Webshop in Spain as well as the Best Mobile App from the E-Commerce Awards.

• Manage inbound calls, emails and chat.
• Recommend our costumers how to find the best offers in our website.
• Manage incidences of deliveries and follow up the case until the end.
• Coordinate the cases with other teams, if needed.
• Provide solutions to our clients in the post-order issues: returns, replacements, refunds...

• Native or proficiency in French and Spanish (both written and spoken).
• Minimum of 2 years of experience in a similar role (e.g., Call Center, Customer Service, or related fields).
• English level B2 or higher.
• Excellent communication skills, a positive attitude, and a strong willingness to assist others.
• Customer-centric mindset with a passion for delivering outstanding service.
• Commitment to excellence with strong organizational, planning, and execution abilities.
• Detail-oriented and comfortable working in fast-paced, high-pressure environments.
• Team player with the ability to collaborate across departments, share successes and challenges, and work together to find solutions.

• Ticket restaurant 11€/day worked
• 25 days of holiday
• Birthday day-off + 50€ voucher to spend on our website!
• Health insurance with Sanitas is paid by PromoFarma (for those who want it!)
• Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.
• Opportunity to participate in the employee participation program (stock options)
• 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products
• Access to eLearning platforms such as LinkedIn Learning
• Individual training opportunities and budget for personal development
• Access to corporate wellness plattform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app
• Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i "
• Great employee events and annual company celebrations

Ready to Make a Difference?

If you're passionate about customer satisfaction, multilingual, and eager to grow in a fast-paced eCommerce environment—we’d love to hear from you.

Apply now and let’s build the next era of digital health together.

Barcelona, Hybrid | Full-time | 6-Month Contract | eCommerce | Customer Experience