Customer Experience Specialist (all genders) at AI Audit-Tech Startup
You’re curious about cutting-edge AI and know how auditors really work? Then this might be your next step.
We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.
We’re looking for a Customer Experience Specialist to help us deliver first-class experiences to our clients. This role is ideal for someone who’s tech-savvy, enthusiastic about innovation, and brings first-hand experience from the audit industry – someone who enjoys turning technology into real customer impact and shaping how auditors work with our product every day.
Key responsibilities
- Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
- Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
- Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
- Communicate with users in a clear, structured, and proactive way.
- Document solutions, write handbook articles, and contribute to release notes.
- Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
- Help scale workflows and knowledge bases as our customer base grows.
What you bring
- 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
- Strong technical affinity and curiosity for how complex software works.
- Excellent communication skills in German and English (C1+).
- A structured, hands-on approach to solving problems.
- Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
- Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.
What we offer
- Competitive compensation package
- A monthly voucher worth 50€, usable at over 50 popular stores—covering everything from groceries to lifestyle
- Free lunch whenever you work from the office
- Regular trips to Berlin for on-site teamwork when working remotely
- Online and offline team events
- Ownership from day one, flat hierarchies, short decision paths
- Flexible working hours
- A collaborative, international, ambitious, and supportive team
Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.
