ServiceNow Technical Lead (LATAM)

We are looking for an experienced ServiceNow Technical Lead to support a major GRC/IRM implementation project.

The project will migrate the organization's Governance, Risk & Compliance processes from Archer GRC to ServiceNow, covering areas including Information Security, Enterprise Risk, Data Privacy, Third-Party Risk, and Business Continuity.

The Technical Lead will be responsible for the technical design, architecture, development and implementation of the ServiceNow solution and will provide technical leadership to the wider implementation team.

• Lead the technical design and architecture of the ServiceNow GRC/IRM solution.
• Design and oversee Entity Mapping to support the IRM implementation.
• Configure and develop ServiceNow solutions, including workflows, integrations and custom applications.
• Work with Product Owners, Business Analysts, Risk teams, IT Project Managers and other stakeholders to understand and translate requirements into technical solutions.
• Ensure solutions comply with enterprise architecture and technical standards.
• Lead technical activities across development, testing, deployment and post-go-live support.
• Oversee data migration and system integrations, including technical documentation.
• Provide technical leadership and mentoring to ServiceNow developers and other implementation team members.
• Identify technical risks and recommend appropriate solutions or alternative technologies where required.
• Support Agile/hybrid delivery, including sprint planning and technical delivery activities.

• 5–8+ years of ServiceNow experience.
• Strong hands-on experience with ServiceNow GRC / IRM.

• Experience with several of the following:

• Integrated Risk Management (IRM)
• Governance, Risk & Compliance (GRC)
• Security Operations (SecOps)
• Privacy Management
• Third-Party Risk Management

• Business Continuity Management (BCM)

• Experience designing and delivering complex ServiceNow implementations.
• Strong knowledge of ServiceNow integrations, workflows, development and configuration.
• Experience with data migration and application integration.
• 10+ years of overall IT/project implementation experience preferred.
• Understanding of information security, enterprise risk and data privacy.
• Experience leading technical teams or mentoring developers.
• Strong stakeholder communication and problem-solving skills.
• Experience working with Agile or hybrid methodologies.
• Bachelor's degree in Computer Science, IT or a related field.