Are you an experienced Customer Journey Expert (Product Manager) with a strong focus on customer experience and behaviour in digital journeys and do you have a data-driven and can-do mindset?
Tasks
Representing the voice of the customer with a unified and connected overview of customers’ experience, maximizing data reusability.
Re-imagine journeys by supporting and managing cross-functional teams to build truly seamless (digital) end-to-end journeys in line with the CX methodology
Make sure that after implementation the end-to-end journey adheres to all customer requirements (you have a change and run responsibility)
You are capable of both keeping the bigger picture in mind and at the same time looking for quick wins where applicable.
Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external tooling capabilities
Safeguard our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance
Apply your experience in supporting to build and manage the journeys with an end-to-end mindset, including the needed COPAF design and implementation and business operations and services
You have a vision on the purpose and added value of the customer journey which you will also translate in objectives and KPIs
For the Customer Journey within you responsibility you will build and maintain a roadmap and prioritize the order.
You lead the process review boards/scrum of scrums
You manage the stakeholders for your journey
Requirements
Master’s degree and 3+/5+ years professional experience designing customer journeys.
5-10 years’ cross border experience in the Identification and Verification domain
Solid knowledge surrounding Remote Identity Proofing and eIDAS 2.0
You are a proactive and goal-driven personality with a strong affinity with and experience in the Agile Way of Working
You are able to create and steer on a holistic overview but also understand the importance of the nitty gritty details.
Strong analytical capabilities, methodical thinking and problem-solving skills
You are a structured, ambitious, and independent worker with a strong drive to deliver tangible benefits
You are respectful of different opinions and engage in meaningful discussion
Be able to advise and challenge management and the organisation, promote knowledge-sharing & innovation and display cultural sensitivity
Knowledge of corporate data lifecycle management would be beneficial
Experience in a customer data domain an advantage
Native (or fluent in) English.
Updated: 1 week ago
Job ID: 11274382
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Cypher Consulting Europe
1-10 employees
Technology, Information and Internet
Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.