Operations & Community Intern

Location: Zug
Employment Type: 80–100%
Contract Duration: 12 months (fixed-term internship)
Start Date: As soon as possible

Position Summary

We are seeking a motivated, reliable, and service-oriented Operations & Community Intern to support the day-to-day activities of our coworking and business center operations in Zug. This role focuses on operational execution support, member experience, administrative tasks, and facility assistance.

You are organized, proactive, and comfortable working in a dynamic environment that combines hospitality, office administration, and client interaction. If you have a strong sense of ownership, attention to detail, and flexibility, this position is for you.

As part of the CV Labs Operations team, you will gain exposure to the full operational lifecycle of a business centre environment, including workspace services, client onboarding, administrative processes, and additional service offerings that support member companies. This provides valuable insight into how operational excellence contributes directly to client satisfaction and business growth.

Key Responsibilities

• Support daily operational tasks across the premises
• Assist with onboarding and offboarding processes for members and clients (documentation, access badges, system updates)
• Support postal services, including mail reception, sorting, notifications, and distribution
• Maintain internal records, CRM data, and administrative files
• Support office supplies management, inventory, and organization

Client & Community Support

• Act as a front-facing contact for members, visitors, and service providers
• Deliver a positive customer experience aligned with hospitality standards
• Respond to basic inquiries via email, phone, and in person
• Support relationship management activities with existing clients
• Assist with handling client requests and internal follow-ups
• Provide occasional operational assistance to the events team (setup, logistics, guest support)

Profile & Skills

• Student, recent graduate, early-career professional, or individuals re-entering the workforce after a career break
• Professional interested in operations, administration, hospitality, or customer service
• attention to detail
• Client-oriented mindset with good interpersonal skills
• Reliable, proactive, and willing to learn
• Comfortable with administrative tools, spreadsheets, and digital systems

Languages

• English: Professional proficiency
• German: Good working knowledge
• Additional languages: Advantage

Other Requirements

• A valid driving license is an advantage
• Valid work permit

What You Will Gain

• Exposure to the full operational environment of a dynamic business center
• Understanding of workspace solutions, service delivery, and client support models
• Insight into the other services that are offered at CV Labs & CV VC
• Opportunity to develop cross-functional knowledge across operations and client experience
• Professional growth within an international environment