Senior ServiceNow Specialist (f/m/d)

Cross ALM is an agile, innovation-driven company specializing in the digitalization of business processes. We collaborate closely with leading enterprise clients across the Atlassian, SAP, and ServiceNow ecosystems, emphasizing teamwork, ownership, and continuous development.

Implement and further develop ITSM modules in ServiceNow

Take full ownership of customer projects – from requirements to go-live

Collaborate with an agile and interdisciplinary team

Design and optimize ServiceNow solutions tailored to client needs

Conduct workshops and training sessions for end-users

Solid experience with ServiceNow, especially in configuring and customizing ITSM modules

Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation)

Strong communication skills and a team-oriented mindset

Proficiency in English

Agile, innovation-driven company culture

A supportive team that grows together

Remote-first with a modern office in Berlin

Individual development and training opportunities

Work with top-tier enterprise clients in the Atlassian, SAP, and ServiceNow environments

Interested?

We look forward to receiving your application!