Technology, Information and Internet

Cropster GmbH

51-200

Japan

## About the role

As an **Inside Sales Account Manager** at Cropster, you are the main point of contact for new and existing customers. As a trusted advisor, you will be able to manage and grow relationships with new and existing customers in your designated region. You will ensure customer satisfaction, drive revenue growth through selling to new inbound designated accounts, upselling and cross-selling, and act as a strategic partner, guiding customers to maximize the value they get from Cropster’s solutions. This role is key to driving new business revenues and ensuring long-term customer loyalty and success in a SaaS-driven environment.  
  
We are offering this role remotely in Japan, with an office location in Seoul.

## What you'll do

* **Customer Engagement:** Perform discovery calls, product demos, and clearly explain product benefits and workflows. Follow up with and nurture your assigned pipeline to stay on top of accounts and avoid any discontinuation from their end.
* **Onboarding & Training:** Facilitate a seamless onboarding experience for new customers, including setting up the account in our system, delivering product training, conducting demos, and identifying potential upsell opportunities. Ensure customers are fully equipped to use Cropster’s platform effectively and are aware of all features that can enhance their operations.
* **Customer Relationship Management:** Take full ownership of the pre- and post-sale customer journey, acting as the primary point of contact. Develop and maintain strong, long-term relationships with key stakeholders within inbound orders and your regional customer accounts, ensuring they achieve their desired outcomes with Cropster's solutions.
* **Revenue Growth & Retention:** Manage and drive monthly recurring revenue (MRR) by closing new business and identifying opportunities for upselling and cross-selling Cropster's suite of products. Proactively engage with inbound orders and customers to ensure new revenue and high retention rates, and minimize churn.
* **Strategic Account Planning:** Develop and implement tailored account plans for your customers, focusing on their specific business objectives and aligning Cropster’s solutions to meet those goals. Regularly review and adjust these plans to address changing customer needs and market conditions.
* **Data-Driven Insights & Feedback:** Continuously gather and analyze customer feedback, usage data, and market trends. Use these insights to inform product development, enhance customer engagement strategies, and identify new business opportunities.
* **Cross-Functional Collaboration:** Collaborate with Product, Marketing, and Customer Support teams to deliver a cohesive and seamless customer experience. Share customer insights and trends with internal teams to drive product enhancements and inform marketing strategies.
* **Performance Reporting:** Regularly report on key performance metrics, pipeline, and customer acquisition, and account activities to senior management. Provide actionable insights and recommendations to improve account performance and customer satisfaction.

## We are looking for someone with

* Several years of experience in account management, preferably within a B2B SaaS environment.
* Strong communication skills to lead the potential customer through the process and involve and update all internal stakeholders.
* Proven ability to manage a portfolio of new and existing accounts with a strong focus on new business, customer retention and revenue growth.
* Excellent communication, negotiation, and relationship-building skills.
* Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
* Ability to work independently and manage multiple accounts in a fast-paced environment.
* Persistence and continuous pursuit of the pipeline as a motivating challenge to achieve your goals.
* A “Closing the deal” mentality to move trials into customers.
* English proficiency for global collaboration, fluency in Korean or Japanese(business level)

## That said, we’d be particularly delighted to hire someone with

* A Bachelor’s degree in Business, Marketing, or a related field.
* Experience in the coffee industry or familiarity with Cropster’s market.
* Proficiency in CRM tools such as HubSpot or Salesforce.
* Experience in using and understanding technical SaaS products
* Knowledge of the SaaS business model and experience in a subscription-based environment.
* Ability to travel occasionally for customer visits and industry events (up to 5% travel time).

This role is ideal for a proactive, results-oriented professional with a passion for sales and customer success and a strong track record in opening new business and account management. As an Inside Sales Account Manager at Cropster, you will be instrumental in helping customers achieve their goals while driving the growth and success of Cropster’s business.

## What you can expect

We offer a competitive salary and look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational and wellness budget, remote work possibilities and working from home, flexible working hours, paid time for volunteer work, an endless stream of really great coffee, and much more. We also make our best possible offer upfront - no games.



Employee

Professional / Experienced

<h2 id="about-the-role">About the role</h2>
<p>As an <strong>Inside Sales Account Manager</strong> at Cropster, you are the main point of contact for new and existing customers. As a trusted advisor, you will be able to manage and grow relationships with new and existing customers in your designated region. You will ensure customer satisfaction, drive revenue growth through selling to new inbound designated accounts, upselling and cross-selling, and act as a strategic partner, guiding customers to maximize the value they get from Cropster’s solutions. This role is key to driving new business revenues and ensuring long-term customer loyalty and success in a SaaS-driven environment.  </p>
<p>We are offering this role remotely in Japan, with an office location in Seoul.</p>
<h2 id="what-youll-do">What you&#39;ll do</h2>
<ul>
<li><strong>Customer Engagement:</strong> Perform discovery calls, product demos, and clearly explain product benefits and workflows. Follow up with and nurture your assigned pipeline to stay on top of accounts and avoid any discontinuation from their end.</li>
<li><strong>Onboarding &amp; Training:</strong> Facilitate a seamless onboarding experience for new customers, including setting up the account in our system, delivering product training, conducting demos, and identifying potential upsell opportunities. Ensure customers are fully equipped to use Cropster’s platform effectively and are aware of all features that can enhance their operations.</li>
<li><strong>Customer Relationship Management:</strong> Take full ownership of the pre- and post-sale customer journey, acting as the primary point of contact. Develop and maintain strong, long-term relationships with key stakeholders within inbound orders and your regional customer accounts, ensuring they achieve their desired outcomes with Cropster&#39;s solutions.</li>
<li><strong>Revenue Growth &amp; Retention:</strong> Manage and drive monthly recurring revenue (MRR) by closing new business and identifying opportunities for upselling and cross-selling Cropster&#39;s suite of products. Proactively engage with inbound orders and customers to ensure new revenue and high retention rates, and minimize churn.</li>
<li><strong>Strategic Account Planning:</strong> Develop and implement tailored account plans for your customers, focusing on their specific business objectives and aligning Cropster’s solutions to meet those goals. Regularly review and adjust these plans to address changing customer needs and market conditions.</li>
<li><strong>Data-Driven Insights &amp; Feedback:</strong> Continuously gather and analyze customer feedback, usage data, and market trends. Use these insights to inform product development, enhance customer engagement strategies, and identify new business opportunities.</li>
<li><strong>Cross-Functional Collaboration:</strong> Collaborate with Product, Marketing, and Customer Support teams to deliver a cohesive and seamless customer experience. Share customer insights and trends with internal teams to drive product enhancements and inform marketing strategies.</li>
<li><strong>Performance Reporting:</strong> Regularly report on key performance metrics, pipeline, and customer acquisition, and account activities to senior management. Provide actionable insights and recommendations to improve account performance and customer satisfaction.</li>
</ul>
<h2 id="we-are-looking-for-someone-with">We are looking for someone with</h2>
<ul>
<li>Several years of experience in account management, preferably within a B2B SaaS environment.</li>
<li>Strong communication skills to lead the potential customer through the process and involve and update all internal stakeholders.</li>
<li>Proven ability to manage a portfolio of new and existing accounts with a strong focus on new business, customer retention and revenue growth.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.</li>
<li>Ability to work independently and manage multiple accounts in a fast-paced environment.</li>
<li>Persistence and continuous pursuit of the pipeline as a motivating challenge to achieve your goals.</li>
<li>A “Closing the deal” mentality to move trials into customers.</li>
<li>English proficiency for global collaboration, fluency in Korean or Japanese(business level)</li>
</ul>
<h2 id="that-said-wed-be-particularly-delighted-to-hire-someone-with">That said, we’d be particularly delighted to hire someone with</h2>
<ul>
<li>A Bachelor’s degree in Business, Marketing, or a related field.</li>
<li>Experience in the coffee industry or familiarity with Cropster’s market.</li>
<li>Proficiency in CRM tools such as HubSpot or Salesforce.</li>
<li>Experience in using and understanding technical SaaS products</li>
<li>Knowledge of the SaaS business model and experience in a subscription-based environment.</li>
<li>Ability to travel occasionally for customer visits and industry events (up to 5% travel time).</li>
</ul>
<p>This role is ideal for a proactive, results-oriented professional with a passion for sales and customer success and a strong track record in opening new business and account management. As an Inside Sales Account Manager at Cropster, you will be instrumental in helping customers achieve their goals while driving the growth and success of Cropster’s business.</p>
<h2 id="what-you-can-expect">What you can expect</h2>
<p>We offer a competitive salary and look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational and wellness budget, remote work possibilities and working from home, flexible working hours, paid time for volunteer work, an endless stream of really great coffee, and much more. We also make our best possible offer upfront - no games.</p>


Inside Sales Account Manager - APAC / Japan-based (f/m/d)

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