Staffing and Recruiting

Crone Corkill

51-200

Germany

**IT Desktop Technician (Level 1)**

Job Type: Contract

Job Length: On-going (3-6 Months+)

Location: Mannheim

Work type: On-Site

Salary: €200 - €250 Per Day 

Our client is looking ideally for an immediately available IT Desktop Technician (Providing Level 1 Support) to work on-site in Mannheim.

**_Please note you must have right to work in Germany as sponsorship cannot be provided. Also, you must be level C1 in German and English._**

## Tasks

*   Provide first/second level contact and problem resolution for customer issues.
*   Work with Third Party Vendors to remediate complex AV issues as needed.
*   Provide timely communication on issue status and resolution.
*   Maintain ticket updates for all reported incidents.
*   Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10m MacOS, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
*   Should have basic knowledge of Mac operating system, to support Apple pc users.
*   Install, upgrade, support and troubleshoot for printers, computer hardware.
*   General preventative maintenance tasks on computers, laptops, printers.
*   Remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
*   Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
*   Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

## Requirements

*   Bachelor’s degree or equivalent in Computer Science or related field.
*   CompTIA A+, Microsoft Certified Professional (MCP) or better. (Desirable)
*   Minimum of 18 months’ years of IT experience.
*   MacOS, Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
*   Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
*   Proven analytical, troubleshooting and problem-solving skills.
*   Proven ability to multi-task, effectively determine priorities and meet SLA’s.
*   Excellent communication relationship-building and internal customer service skills.

Employee

Professional / Experienced

IT Desktop Technician (Level 1)
Job Type: Contract
Job Length: On-going (3-6 Months+)
Location: Mannheim
Work type: On-Site
Salary: €200 - €250 Per Day 
Our client is looking ideally for an immediately available IT Desktop Technician (Providing Level 1 Support) to work on-site in Mannheim.
Please note you must have right to work in Germany as sponsorship cannot be provided. Also, you must be level C1 in German and English.
<h2 id="tasks">Tasks</h2>
<ul>
<li>Provide first/second level contact and problem resolution for customer issues.</li>
<li>Work with Third Party Vendors to remediate complex AV issues as needed.</li>
<li>Provide timely communication on issue status and resolution.</li>
<li>Maintain ticket updates for all reported incidents.</li>
<li>Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10m MacOS, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li>
<li>Should have basic knowledge of Mac operating system, to support Apple pc users.</li>
<li>Install, upgrade, support and troubleshoot for printers, computer hardware.</li>
<li>General preventative maintenance tasks on computers, laptops, printers.</li>
<li>Remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li>
<li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li>
<li>Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Bachelor’s degree or equivalent in Computer Science or related field.</li>
<li>CompTIA A+, Microsoft Certified Professional (MCP) or better. (Desirable)</li>
<li>Minimum of 18 months’ years of IT experience.</li>
<li>MacOS, Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.</li>
<li>Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.</li>
<li>Proven analytical, troubleshooting and problem-solving skills.</li>
<li>Proven ability to multi-task, effectively determine priorities and meet SLA’s.</li>
<li>Excellent communication relationship-building and internal customer service skills.</li>
</ul>

Desktop Technician 

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