Marketing Services

CPM International

1001-5000

Spain

Our Client

Looking for a flexible leadership role? We’re hiring a **German & English speaking Service Team Leader** for a **part-time, hybrid position with only 6 days per month in the office**. Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a **Team Leader** to immerse themselves in the brand and deliver first-class service to our team.

## Tasks

What’s your Mission? 

*   Support the initial onboarding of the new employees. 
*   Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. 
*   Assess and review team and individual performance through quality assessments to identify key development areas. 
*   Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. 
*   Ensure that the team is up to date on all campaign objectives. 
*   Manage the productivity and performance of the team in line with client expectations. 
*   Provide insights back to the client around trends in contact types and issues impacting CSAT

## Requirements

Your Experience, Our Future 

*   Fluency in German: Demonstrated through excellent grammar and spelling.
*   Advanced English Proficiency: Strong written and spoken communication skills.
*   Team Leadership Experience: Proven track record as a Team Leader in a customer service project.
*   Customer Service Expertise: Solid understanding of customer service principles and best practices.
*   Communication & Interpersonal Skills: Excellent ability to connect and collaborate with others.
*   Team Motivation: Skilled in inspiring and fostering a positive team environment.
*   Results-Oriented: Strong focus on achieving performance targets.
*   Analytical Skills: Experience in data analysis and reporting.
*   Technical Proficiency: Comfortable using MS Office and CRM systems.

## Benefits

our Benefits Package

*   **Start Date:** November 2025
*   **Hours:** 25 h/week
*   **Work Schedule:** Monday to Friday, 9:00 am - 2:00 pm
*   **Salary:** €14.744 gross per year
*   **Holidays:** 24 calendar days (pro-rata)
*   **Work Model:** Hybrid (6 days per month at the office)
*   **Training:** 2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm
*   **Office Location:** Barcelona (La Sagrera)

Additional Perks:

*   **Career Growth:** Ongoing training and development.
*   **Well-being Support:** Confidential counselling and resources.
*   **Perks & Discounts:** Exclusive offers and rewards.
*   **Health Benefits:** Discounted health insurance.
*   **Skill Development:** LinkedIn learning and certifications.
*   **Referral Program:** Bring a friend and get a referral bonus.

Employee

Manager

Our Client
Looking for a flexible leadership role? We’re hiring a German &amp; English speaking Service Team Leader for a part-time, hybrid position with only 6 days per month in the office. Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team.
<h2 id="tasks">Tasks</h2>
What’s your Mission? 
<ul>
<li>Support the initial onboarding of the new employees. </li>
<li>Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable. </li>
<li>Assess and review team and individual performance through quality assessments to identify key development areas. </li>
<li>Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented. </li>
<li>Ensure that the team is up to date on all campaign objectives. </li>
<li>Manage the productivity and performance of the team in line with client expectations. </li>
<li>Provide insights back to the client around trends in contact types and issues impacting CSAT</li>
</ul>
<h2 id="requirements">Requirements</h2>
Your Experience, Our Future 
<ul>
<li>Fluency in German: Demonstrated through excellent grammar and spelling.</li>
<li>Advanced English Proficiency: Strong written and spoken communication skills.</li>
<li>Team Leadership Experience: Proven track record as a Team Leader in a customer service project.</li>
<li>Customer Service Expertise: Solid understanding of customer service principles and best practices.</li>
<li>Communication &amp; Interpersonal Skills: Excellent ability to connect and collaborate with others.</li>
<li>Team Motivation: Skilled in inspiring and fostering a positive team environment.</li>
<li>Results-Oriented: Strong focus on achieving performance targets.</li>
<li>Analytical Skills: Experience in data analysis and reporting.</li>
<li>Technical Proficiency: Comfortable using MS Office and CRM systems.</li>
</ul>
<h2 id="benefits">Benefits</h2>
our Benefits Package
<ul>
<li>Start Date: November 2025</li>
<li>Hours: 25 h/week</li>
<li>Work Schedule: Monday to Friday, 9:00 am - 2:00 pm</li>
<li>Salary: €14.744 gross per year</li>
<li>Holidays: 24 calendar days (pro-rata)</li>
<li>Work Model: Hybrid (6 days per month at the office)</li>
<li>Training: 2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm</li>
<li>Office Location: Barcelona (La Sagrera)</li>
</ul>
Additional Perks:
<ul>
<li>Career Growth: Ongoing training and development.</li>
<li>Well-being Support: Confidential counselling and resources.</li>
<li>Perks &amp; Discounts: Exclusive offers and rewards.</li>
<li>Health Benefits: Discounted health insurance.</li>
<li>Skill Development: LinkedIn learning and certifications.</li>
<li>Referral Program: Bring a friend and get a referral bonus.</li>
</ul>

Part Time Service Team Leader (German & English) Hybrid, Only 6 Days/Month Onsite

German-Speaking Customer Service Representative Hybrid, Only 6 Office Days/Month

Insides Sales Representative - German Speaker with English

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