Order Management Specialist (Spanish Speaker)

Office Location: Bucharest, hybrid work 2 days/week on site

Collaboration Type: Individual Labor Contract/B2B

Duration: 6 months + 6 months -> prolongation available

Salary: 5000 RON NET

Please note that only candidates based in Romania will be taken into consideration.

• Provide customer support and guidance during order processing by phone or email, and communicate acceptance policies.
• Resolve issues promptly, take action to prevent recurring problems, and monitor orders requiring customer approval for billing.
• Collaborate with all stakeholders to maximize account receipts at the end of the financial quarter.
• Lead operational discussions in meetings with partners and customers, and encourage the use of provided systems.
• Keep customers and sales representatives informed about ongoing orders, especially those at risk of delivery delays.
• Collaborate with partners to address customer-related issues that impact orders.
• Work closely with Deal and Account Operations Managers to manage complex orders and improve operational experience.
• Keep the account operations manager informed of any operational issues.

• Experience in interacting with customers
• Experience in collaborating with multiple countries/sub-regions
• Fluency in English
• Fluency in Spanish
• Customer orientation
• Compliance with the agreed deadlines for each action
• Ability to work independently with limited external assistance
• Ability to accurately manage a large amount of work according to priorities
• Excellent communication skills, both verbally and in writing
• Ability to work under pressure and manage difficult conversations with stakeholders

• Health subscription
• Meal Tickets
• Paid leaves: 24 days/year
• Worldclass preferential subscription
• Instant access to salary
• Remote work bonus