Sales Support and Event Planning Rep

The new sales support and event planning rep will serve as an integral part to the growth of our sales team. The successful candidate will demonstrate a passion for sharing our company's story and how our services and products can help inspire and improve the varied work our returning client groups and our new prospective clients engage in. The new rep will employ methodical organisation, professional and refined prioritisation skills and an efficient self-initiative to contribute to the ongoing coordination of special bookings and new B2B events at clueQuest.

Responsibilities

Sales Support responsibilities

• You will manage special bookings from start to finish, offering excellent customer service throughout, including post-sale
• You’ll accurately upsell the company’s products by getting to know our live escape games and play at home games and other offerings
• You will analyse our existing client base and introduce ways of upselling and cross-selling as appropriate
• Working independently, you’ll identify potential new clients to target and proactively approach them using memorable and professional methods
• Cold calling, emailing booking organisers who have started orders but have not finished them, “leafleting” our corporate team voucher puzzles to local businesses in the area, represent clueQuest at exhibitions, fairs or market stalls

• Manage sales (with guidance from the CEO) of three key areas:

• Public: You will use innovative sales methods to engage the public, encourage the uptake of all clueQuest products and drive footfall
• Corporate: You will engage businesses to increase bookings used for team building and staff incentives
• New product launch: You will promote our future products in coordination with the marketing lead
• Actively develop your market insight to keep on top of consumer trends to spot further potential and growth opportunities, and report back on a quarterly basis
• You’ll work closely with the leadership team and marketing lead to formulate strategies and deliver engagement plans

Event Organisation

• Event coordination and management for special promotional events
• Ideation and developing events
• Marketing strategies, sponsorship identification, and speaker/performer coordination
• Oversee on-site activities, and collect feedback for post-event evaluation.
• Clear communication with stakeholders and provide summaries and financial reports after the event.

Qualifications

Person Specification Requirements

• Excellent time management and organisation skills
• Exceptional communication and interpersonal skills
• Meticulous approach to work with a high level of customer service
• Ability to multitask
• Strong knowledge of IT, in particular Google documents, spreadsheets
• Excellent ability to prioritise workload to meet tight deadlines and manage expectations
• You’ll be commercially savvy so you can identify gaps in the market and report back on consumer trends
• You’ll possess good copywriting skills in order to captivate audiences with your email approaches
• Your telephone manner will be second-to-none; you’ll be bold, determined and polite

Desirable

• Your background will be from within a Sales environment - you’ll be able to demonstrate a successful sales track record and you’ll have at least two excellent references
• Ideally you will have 1-2 years’ experience in a Sales role or similar role
• You will be up-to-date on current trends within the wider market, e.g. innovations in technology, entertainment news etc and will be familiar with products related to our industry
• You’ll be familiar with the world of live escape gaming and will know the various games the clueQuest offer
• You can demonstrate your clear communication, organisation and presentation skills at interview

Staff benefits are weekly access to family and friends discounted rates for our immersive escape room experiences. Two to three work socials fully paid for by the company. Flexible working available upon successful completion of the probation period.

To apply for the open Sales Support and Event Planning Rep role, please submit your C/V and a cover letter.

Please include the following in your cover letter:

Highlight any previous customer service, sales or similar work experience, where you engaged in administrative tasks and exercised your communication skill set.

• An anecdote of a time in your professional or academic life, where you were assigned multiple tasks and responsibilities, which required you to maintain a methodical and organised approach to your work, and where you were challenged to practice your prioritisation skills and engage self-initiative.
• In one or two sentences, please describe why you desire to work at an immersive entertainment company such as ours.
• Lastly, please explain one or two things that you might find challenging about the role.