Client Advisor (m/f/d) - CHRONEXT BOUTIQUE MUNICH

Join us

As part of our international team of around 80 people, you will work in our new location in Munich. Complete our team with your passion for luxury watches and your commitment and help with the opening of our new CHRONEXT boutique in Munich.
Our mission is to create transparency, trust and joy for all watch lovers!

Become part of CHRONEXT from March 2024 on a full-time basis, initially for one year, and work with our CHRONEXT team in Munich!

CLIENT ADVISOR (M/W/D) - CHRONEXT BOUTIQUE MUNICH

YOUR RESPONSIBILITIES

• You are responsible for the planning, coordination and implementation of personal customer appointments for the handover of luxury watches and represent CHRONEXT together with our team in our location in Munich
• You answer inquiries from our customers throughout the entire sales and consulting process and handle multi-channel communication with our customers via phone, email, chat, Whatsapp, Instagram and in person
• You are responsible for the competent sale of the CHRONEXT portfolio and ensure seamless operational and administrative processes
• You handle the shipping of our luxury watches and are a competent contact person for our customers on site

• You work closely with CHRONEXT's operational interface teams and are in proactive exchange with these teams

  YOUR PROFILE - IT'S WHAT MAKES YOU TICK THAT COUNTS

• You have successfully completed an apprenticeship in retail or a university degree and have at least 2 years of experience in customer service/sales/retail
• You are communicative and passionate about helping customers make purchasing decisions in a confident, professional and charming manner
• You work independently, describe yourself as a real team player and are characterized by a conscientious and diligent way of working
• Ideally, you have already worked with a ticketing or CRM system such as FreshDesk or similar and speak fluent English as well as German; other languages are a plus
• You are passionate about luxury watches and you would like to create an unforgettable sales experience for our customers

• You can identify with our business values You are ambitious, empathetic, committed, have a high service orientation, always work attentively and are characterized by an entrepreneurial mind-set

  WHAT WE OFFER YOU

• A dynamic organisation with an international focus, flexible working hours, along with a highly motivated team, streamlined decision-making processes, as well as an exciting and responsible role offering a wide scope for initiative and innovation
• Best perspectives for your personal development, e.g. financial support for job-related further education such as language courses, active participation in the success of CHRONEXT through an exciting remuneration model consisting of a fixed and variable component and 28 days of holiday.
• Attractive conditions on the purchase of our luxury watches, 100% payment of the monthly fees for the DeutschlandTicket and an annual voucher budget for Edenred
• Company-wide events such as an annual Christmas party, get-together and monthly team lunch