casavi GmbH

Technology, Information and Internet

51-200

Germany

## Your mission

* As Technical Support Manager you are the important interface between our customers and the internal teams consisting of Product Management, Development, Customer Service and Sales
* You will be the first point of contact for more complex product questions and answer them via phone and chatbot
* You get to the bottom of concerns of all kinds and make sure they are resolved in a timely manner
* You develop new ways to check complex product issues and irregularities quickly and comprehensibly
* Additionally, you test bugs, new features, and simultaneously verify your solution paths in our software

\*\* To ensure a wider reach to applicants, we have advertised this vacancy as Technical Support Manager (m/f/d) and Help Desk Specialist (m/f/d). 

## Your profile

* You have at least 2 years of professional experience in technical customer support or a completed education with a focus on IT
* You enjoy contact with customers, even when they contact you with problems
* SaaS is not a foreign word for you
* You like to work in a team and enjoy developing solutions - internally and with customers
* You have an excellent approach to self-organizing your work and prioritizing topics
* Please note that **German language skills (C2)** and **English skills (C1) are mandatory** for this role - both written and spoken

## Why us?

* An open-minded and friendly team working with agile methods - as proven by our
* Flexible & hybrid working
* Online language courses
* 40 days workation per year in the EU
* Company events & sports offers
* Corporate benefits
* Company pension scheme
* Childcare allowance
* EGYM Wellpass membership discount
* Diverse development opportunities and a 1,000 € continuing education budget

## You want to be part of our success story?

Are you a teamplayer looking for an opportunity to **grow in an international** and **agile** environment? Then join our team! Apply now and tell our Recruiting Manager Yumi why you are the right person for this job. We are looking forward to your application with CV, earliest start date and salary expectation. **Please send your application documents in English.** 

Want to get a comprehensive look behind the scenes at casavi? Follow us on Instagram @casavipeople and find out how team life is like at casavi! 

Employee

Professional / Experienced

<h2 id="your-mission">Your mission</h2>
<ul>
<li>As Technical Support Manager you are the important interface between our customers and the internal teams consisting of Product Management, Development, Customer Service and Sales</li>
<li>You will be the first point of contact for more complex product questions and answer them via phone and chatbot</li>
<li>You get to the bottom of concerns of all kinds and make sure they are resolved in a timely manner</li>
<li>You develop new ways to check complex product issues and irregularities quickly and comprehensibly</li>
<li>Additionally, you test bugs, new features, and simultaneously verify your solution paths in our software</li>
</ul>
<p>** To ensure a wider reach to applicants, we have advertised this vacancy as Technical Support Manager (m/f/d) and Help Desk Specialist (m/f/d). </p>
<h2 id="your-profile">Your profile</h2>
<ul>
<li>You have at least 2 years of professional experience in technical customer support or a completed education with a focus on IT</li>
<li>You enjoy contact with customers, even when they contact you with problems</li>
<li>SaaS is not a foreign word for you</li>
<li>You like to work in a team and enjoy developing solutions - internally and with customers</li>
<li>You have an excellent approach to self-organizing your work and prioritizing topics</li>
<li>Please note that <strong>German language skills (C2)</strong> and <strong>English skills (C1) are mandatory</strong> for this role - both written and spoken</li>
</ul>
<h2 id="why-us">Why us?</h2>
<ul>
<li>An open-minded and friendly team working with agile methods - as proven by our</li>
<li>Flexible &amp; hybrid working</li>
<li>Online language courses</li>
<li>40 days workation per year in the EU</li>
<li>Company events &amp; sports offers</li>
<li>Corporate benefits</li>
<li>Company pension scheme</li>
<li>Childcare allowance</li>
<li>EGYM Wellpass membership discount</li>
<li>Diverse development opportunities and a 1,000 € continuing education budget</li>
</ul>
<h2 id="you-want-to-be-part-of-our-success-story">You want to be part of our success story?</h2>
<p>Are you a teamplayer looking for an opportunity to <strong>grow in an international</strong> and <strong>agile</strong> environment? Then join our team! Apply now and tell our Recruiting Manager Yumi why you are the right person for this job. We are looking forward to your application with CV, earliest start date and salary expectation. <strong>Please send your application documents in English.</strong> </p>
<p>Want to get a comprehensive look behind the scenes at casavi? Follow us on Instagram @casavipeople and find out how team life is like at casavi! </p>


Technical Support Manager (m/f/d)

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