IT Services and IT Consulting

c20y GmbH (Zennify)

51-200

Founder & Managing Director

Full-time (permanent)

Germany

c20y is a customer engagement technology consultancy based in Berlin. We have specialized in contact center solutions as well as sales operations tools. We work with very well-known clients from their start-up to their grown-up phase as well as with large industrial and commercial enterprise customers. We love technology, we love well-crafted products and we love helping others grow their business successfully.

Today, we have a dedicated team that delivers high-quality solutions to our clients in a super fast manner. We have the mindset of technology consultants, but we act as a start-up. The flexibility, speed and fun that comes with this is what our clients enjoy and we cherish. If this is the kind of environment that you see yourself strive in, come and join our team.

## Tasks

*   You build trusting relationship with our clients from the first introduction meeting to deploying and supporting the final product
*   You collect, document and analyze user requirements and deduct actionable product and feature plans from them
*   You sketch architecture and workflow documentation and prepare wireframes and mockups
*   You discuss technical solutions with the engineering team as well as define timelines
*   You constantly monitor the project status and progress over time
*   You prepare, lead and document client meetings and product presentations
*   You test the developed solutions and give feedback to our engineering team in an iterative manner until the solution is flawless
*   You give training and detailed explanations to clients’ employees or hold workshops
*   You take full ownership for the success of our projects and client satisfaction

## Requirements

*   Minimum of 4-6 years of experience in requirements engineering, project management, product management or IT/business consultancy in a high pace/growth environments such as business consulting or a start-up
*   Experience in collecting customer needs and desires by conducting structured user research and translating them into specific technical requirements
*   Exposure to environments in which UI/UX designers, product and project managers, software developers and stakeholders need to collaborate
*   High diligence in requirements and product feature documentation
*   Some project experience with programmable platforms such as Salesforce, Zendesk, MS Dynamics, Zoho, SugarCRM, Freshdesk etc. is a plus
*   Basic coding skills are not required, but more than welcome
*   Bachelor’s degree in computer sciences, business administration, economics, mathematics, engineering or physics (however, we're also open to other fields if relevant)

## Benefits

*   Chance to work with successful and innovative midmarket and enterprise clients in Germany and Europe
*   Owning large workstreams and entire projects within the first six months
*   Freedom to develop and implement your very own ideas of how to best serve our client’s needs and desires
*   Working with a highly talented and motivated engineering team  
    Interaction with a wide range of client roles from frontline workers to C-level managers
*   Being part of a growing and fun team and the chance to shape the company and grow with it over the next years to come

We're excited to hear from you!

Bachelor degree completed

Employee

Professional / Experienced

<p>c20y is a customer engagement technology consultancy based in Berlin. We have specialized in contact center solutions as well as sales operations tools. We work with very well-known clients from their start-up to their grown-up phase as well as with large industrial and commercial enterprise customers. We love technology, we love well-crafted products and we love helping others grow their business successfully.</p>
<p>Today, we have a dedicated team that delivers high-quality solutions to our clients in a super fast manner. We have the mindset of technology consultants, but we act as a start-up. The flexibility, speed and fun that comes with this is what our clients enjoy and we cherish. If this is the kind of environment that you see yourself strive in, come and join our team.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>You build trusting relationship with our clients from the first introduction meeting to deploying and supporting the final product</li>
<li>You collect, document and analyze user requirements and deduct actionable product and feature plans from them</li>
<li>You sketch architecture and workflow documentation and prepare wireframes and mockups</li>
<li>You discuss technical solutions with the engineering team as well as define timelines</li>
<li>You constantly monitor the project status and progress over time</li>
<li>You prepare, lead and document client meetings and product presentations</li>
<li>You test the developed solutions and give feedback to our engineering team in an iterative manner until the solution is flawless</li>
<li>You give training and detailed explanations to clients’ employees or hold workshops</li>
<li>You take full ownership for the success of our projects and client satisfaction</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Minimum of 4-6 years of experience in requirements engineering, project management, product management or IT/business consultancy in a high pace/growth environments such as business consulting or a start-up</li>
<li>Experience in collecting customer needs and desires by conducting structured user research and translating them into specific technical requirements</li>
<li>Exposure to environments in which UI/UX designers, product and project managers, software developers and stakeholders need to collaborate</li>
<li>High diligence in requirements and product feature documentation</li>
<li>Some project experience with programmable platforms such as Salesforce, Zendesk, MS Dynamics, Zoho, SugarCRM, Freshdesk etc. is a plus</li>
<li>Basic coding skills are not required, but more than welcome</li>
<li>Bachelor’s degree in computer sciences, business administration, economics, mathematics, engineering or physics (however, we&#39;re also open to other fields if relevant)</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Chance to work with successful and innovative midmarket and enterprise clients in Germany and Europe</li>
<li>Owning large workstreams and entire projects within the first six months</li>
<li>Freedom to develop and implement your very own ideas of how to best serve our client’s needs and desires</li>
<li>Working with a highly talented and motivated engineering team<br>Interaction with a wide range of client roles from frontline workers to C-level managers</li>
<li>Being part of a growing and fun team and the chance to shape the company and grow with it over the next years to come</li>
</ul>
<p>We&#39;re excited to hear from you!</p>


Senior Product Manager (m/f/x)

3 to 5 years

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