REPAIR & PRODUCT SERVICE SPECIALIST (M/F/D)

Your responsibilities

Do you have a steady hand, sharp troubleshooting skills, and a passion for keeping advanced hardware running smoothly? Then you’re exactly the right fit for our team.

• Perform triage of returned devices by reproducing and analyzing reported issues, executing necessary repairs, and ensuring product reliability through final functional tests.
• Document all repair activities in detailed reports and support Export & Logistics with invoicing related to repairs.
• Coordinate and oversee outsourced repairs, including communication with external suppliers, progress tracking, and quality control of completed work.
• Collaborate closely with R&D, Production, and Support teams to identify root causes of issues, propose improvements, and maintain up-to-date technical documentation for internal teams and external partners.
• Provide repair-related insights to colleagues to facilitate effective communication with end-users and distributors, ensuring transparency and high customer satisfaction.

Your profile

• Solid knowledge in electrotechnics and measurement technology, combined with strong skills in systematic troubleshooting and documentation.
• Proven manual skills, particularly experience in hand soldering of surface-mounted devices (SMD).
• Strong communication skills in German and English, both written and spoken.
• Reliable, accurate, and conscientious way of working.
• Ability to work independently as well as collaboratively within a team.
• High willingness to learn and readiness for continuous professional development.

Why us?

Compensation & Security

• Fair and competitive salary

• Secure workplace in a future-oriented industry

  Flexibility & Work-Life Balance

• Flexible working hours

• Part-time from 32 hours/week or classic full-time option

  Development & Team Spirit

• Personal and professional development tailored to your needs
• Open communication and a genuine team atmosphere

• Buddy program to support your successful onboarding

  Extras

• Regular team events
• EGYM Wellpass: access to gyms, wellness, and sports activities
• Company bike leasing
• Modern and ergonomic workspaces for healthy working