Technology, Information and Internet

Bragi

51-200

Germany

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)

Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.

Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology

**IT Support Engineer - Munich Based**

This position has minimum 3 days/week in-office responsibilities

## Tasks

*   Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments
*   Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
*   Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors
*   Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
*   Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits
*   Support mission-critical services and servers, assisting teams in deploying updates and enhancements
*   Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures
*   Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points

## Requirements

*   Degree in Computer Science, IT, or related field, or equivalent professional experience
*   Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
*   Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
*   Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
*   Command-line skills and troubleshooting mindset

**Nice to have:**

*   Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
*   Interest in improving IT security, system monitoring, and backup strategies
*   Basic understanding of automation tools (e.g,. Ansible, Terraform)
*   Experience supporting GitLab Runners and troubleshooting build or deployment issues

## Benefits

*   Central Office
*   A technically challenging role supporting diverse IT systems in a fast-growing tech company
*   A flexible online Learning & Development program: choose where you want to improve yourself
*   10 professional coaching sessions with experts to support your growth
*   We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)

Employee

Professional / Experienced

<p>Bragi was founded in 2013 and launched the world&#39;s first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)</p>
<p>Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.</p>
<p>Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users&#39; lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology</p>
<p><strong>IT Support Engineer - Munich Based</strong></p>
<p>This position has minimum 3 days/week in-office responsibilities</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments</li>
<li>Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more</li>
<li>Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors</li>
<li>Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)</li>
<li>Assist in expanding, managing, maintaining, monitoring, and documenting Bragi&#39;s IT infrastructure, IT policies, and SaaS audits</li>
<li>Support mission-critical services and servers, assisting teams in deploying updates and enhancements</li>
<li>Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures</li>
<li>Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Degree in Computer Science, IT, or related field, or equivalent professional experience</li>
<li>Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more</li>
<li>Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)</li>
<li>Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments</li>
<li>Command-line skills and troubleshooting mindset</li>
</ul>
<p><strong>Nice to have:</strong></p>
<ul>
<li>Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)</li>
<li>Interest in improving IT security, system monitoring, and backup strategies</li>
<li>Basic understanding of automation tools (e.g,. Ansible, Terraform)</li>
<li>Experience supporting GitLab Runners and troubleshooting build or deployment issues</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Central Office</li>
<li>A technically challenging role supporting diverse IT systems in a fast-growing tech company</li>
<li>A flexible online Learning &amp; Development program: choose where you want to improve yourself</li>
<li>10 professional coaching sessions with experts to support your growth</li>
<li>We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)</li>
</ul>


IT Support Engineer - Munich based

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