Bots and People Product GmbH

Professional Training and Coaching

11-50

Germany

Hey there,

Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level? Are you structured, entrepreneurial, and a strong leader of people?

Keep on reading!

We’re looking for a Head of Learning & Operations who will build our backbone for scaling the company, lead a high-performing consulting team, and drive measurable outcomes for our enterprise customers.

Help enterprises upskill at scale. At Bots & People, we design and deliver global upskilling initiatives in topics like AI, Data, or Personal Productivity.

## Tasks

You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.

**🌟 What you’ll do**

*   **Build the operating system for delivery**: Maintain a didactical, process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.
*   **Team Leadership & People management:** Coach, and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
*   **Enterprise Portfolio & Profit:** Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR/L&D/Transformation/Business Units). Ensure engagements are profitable.
*   **Trainer & Expert Ecosystem:** Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
*   **Roll-up-your-sleeves (when needed):** Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
*   **Operational excellence:** Manage operational and financial success across the company.

**📈 What success looks like (first 6–12 months)**

*   Delivery NPS 40+ across all customers
*   ≥ 95% on-budget delivery
*   Documented, adopted playbooks, content library & documentation across the team
*   Expansion & Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts
*   Happy and growing team members across the organisation

## Requirements

**✅ What You Bring**

* 7–10+ years in enterprise/management consulting or in an edtech startup/scaleup, including program leadership for global clients.
* 3+ years of experience leading teams.
* Strong, applied project/program management skills.
* Proven ability to build structure quickly: Develop scoped programs with clear ownership.
* Experience in L&D/HR/Transformation within large organizations.
* A direct and honest communicator who gives and receives feedback effectively.
* Tech- and AI-savvy; you simplify complex topics.
* Outstanding communication skills in English.

🎯 Nice-to-Have

* A track record of building learning portfolios.
* Experience in scaling trainer ecosystems.
* Financial acumen: scoping, pricing, forecasting, and margin management.

## Benefits

**💡 Why You’ll Love It Here**

*   30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
*   Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
*   Engage in one of the most exciting fields of our time: Generative AI.
*   Join a team of ambitious, supportive individuals on a mission to transform corporate learning.

**⚖️ Our Mindset**  
We're all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We've built the 0 to 1; now bring us to the next level.

📍 Location  
Berlin or remote

Employee

Manager

Hey there,
Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level? Are you structured, entrepreneurial, and a strong leader of people?
Keep on reading!
We’re looking for a Head of Learning &amp; Operations who will build our backbone for scaling the company, lead a high-performing consulting team, and drive measurable outcomes for our enterprise customers.
Help enterprises upskill at scale. At Bots &amp; People, we design and deliver global upskilling initiatives in topics like AI, Data, or Personal Productivity.
<h2 id="tasks">Tasks</h2>
You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.
🌟 What you’ll do
<ul>
<li>Build the operating system for delivery: Maintain a didactical, process and content backbone for the Bots &amp; People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.</li>
<li>Team Leadership &amp; People management: Coach, and grow a team of so far four Learning Consultants. Drive company values and team building across the company.</li>
<li>Enterprise Portfolio &amp; Profit: Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR/L&amp;D/Transformation/Business Units). Ensure engagements are profitable.</li>
<li>Trainer &amp; Expert Ecosystem: Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.</li>
<li>Roll-up-your-sleeves (when needed): Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.</li>
<li>Operational excellence: Manage operational and financial success across the company.</li>
</ul>
📈 What success looks like (first 6–12 months)
<ul>
<li>Delivery NPS 40+ across all customers</li>
<li>≥ 95% on-budget delivery</li>
<li>Documented, adopted playbooks, content library &amp; documentation across the team</li>
<li>Expansion &amp; Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts</li>
<li>Happy and growing team members across the organisation</li>
</ul>
<h2 id="requirements">Requirements</h2>
✅ What You Bring
<ul>
<li>7–10+ years in enterprise/management consulting or in an edtech startup/scaleup, including program leadership for global clients.</li>
<li>3+ years of experience leading teams.</li>
<li>Strong, applied project/program management skills.</li>
<li>Proven ability to build structure quickly: Develop scoped programs with clear ownership.</li>
<li>Experience in L&amp;D/HR/Transformation within large organizations.</li>
<li>A direct and honest communicator who gives and receives feedback effectively.</li>
<li>Tech- and AI-savvy; you simplify complex topics.</li>
<li>Outstanding communication skills in English.</li>
</ul>
🎯 Nice-to-Have
<ul>
<li>A track record of building learning portfolios.</li>
<li>Experience in scaling trainer ecosystems.</li>
<li>Financial acumen: scoping, pricing, forecasting, and margin management.</li>
</ul>
<h2 id="benefits">Benefits</h2>
💡 Why You’ll Love It Here
<ul>
<li>30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.</li>
<li>Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.</li>
<li>Engage in one of the most exciting fields of our time: Generative AI.</li>
<li>Join a team of ambitious, supportive individuals on a mission to transform corporate learning.</li>
</ul>
⚖️ Our Mindset We&#39;re all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We&#39;ve built the 0 to 1; now bring us to the next level.
📍 Location Berlin or remote

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