Blu Selection

Staffing and Recruiting

11-50

Italy

Passionate about beauty and providing exceptional customer service? Join the team in Milan as a Beauty Customer Service Representative. You'll be at the forefront of enhancing our customers' beauty experience, offering expert guidance and support. If you're a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Milan.

## Tasks

**Your responsibilities and impact as a Beauty Customer Service Representative will be:**

*   Management of consumer requests relating to Information and Complaints through different channels
*   Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
*   Being in contact with other departments and redirecting related cases and issues to related departments

## Requirements

**Skills, qualifications, and interests you need to succeed in this role:**

*   Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
*   Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
*   Proficiency in the German language, with a minimum of C1 level proficiency.
*   English language level of B2 
*   Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
*   Willingness and availability to work flexible shifts
*   Previous experience in the cosmetics and luxury industry is advantageous.
*   Knowledge and hands-on experience with digital and social media platforms.
*   Prior involvement in customer service roles is a plus.

## Benefits

**What’s in it for you?**

*   Attractive compensation and comprehensive benefits package
*   Support for relocation
*   Secure permanent employment
*   Flexible shift options
*   A well-established multinational company offering a diverse, international work environment
*   Opportunities for internal career advancement
*   Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
*   Convenient office location with excellent access to public transportation
*   60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
*   A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

**Your Future Company:**   
  
Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.

Employee

Entry level

<p>Passionate about beauty and providing exceptional customer service? Join the team in Milan as a Beauty Customer Service Representative. You&#39;ll be at the forefront of enhancing our customers&#39; beauty experience, offering expert guidance and support. If you&#39;re a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Milan.</p>
<h2 id="tasks">Tasks</h2>
<p><strong>Your responsibilities and impact as a Beauty Customer Service Representative will be:</strong></p>
<ul>
<li>Management of consumer requests relating to Information and Complaints through different channels</li>
<li>Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner</li>
<li>Being in contact with other departments and redirecting related cases and issues to related departments</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>Skills, qualifications, and interests you need to succeed in this role:</strong></p>
<ul>
<li>Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.</li>
<li>Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.</li>
<li>Proficiency in the German language, with a minimum of C1 level proficiency.</li>
<li>English language level of B2 </li>
<li>Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.</li>
<li>Willingness and availability to work flexible shifts</li>
<li>Previous experience in the cosmetics and luxury industry is advantageous.</li>
<li>Knowledge and hands-on experience with digital and social media platforms.</li>
<li>Prior involvement in customer service roles is a plus.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li>Attractive compensation and comprehensive benefits package</li>
<li>Support for relocation</li>
<li>Secure permanent employment</li>
<li>Flexible shift options</li>
<li>A well-established multinational company offering a diverse, international work environment</li>
<li>Opportunities for internal career advancement</li>
<li>Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy&#39;s natural beauty</li>
<li>Convenient office location with excellent access to public transportation</li>
<li>60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely</li>
<li>A &quot;Feel Good Program&quot; aimed at enhancing the workplace and focusing on employee well-being and engagement</li>
</ul>
<p><strong>Your Future Company:</strong>   </p>
<p>Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world&#39;s largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.</p>


Beauty Customer Service Representative (German Speaker) - 800€ Signing Bonus

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