Customer Service in Healthcare (French Speaker)

Are you passionate about helping others and making a difference in the healthcare sector? This position offers a unique opportunity for a French-speaking customer advisor to support individuals managing diabetes by providing expert guidance on insulin pumps and related accessories. If you enjoy problem-solving, have strong communication skills, and are interested in healthcare technology, this role may be the perfect fit for you!

About the Job:
As a customer advisor, your primary responsibility will be to assist customers via phone, email, and chat. You will provide technical support, product guidance, and solutions to ensure customers feel confident using their insulin pumps and related apps. You will work closely with internal teams to resolve issues and maintain high levels of customer satisfaction.

What You'll Do:

• Provide technical assistance and product information for insulin pumps.
• Guide customers on connecting their insulin pumps to smartphone apps.
• Troubleshoot and resolve technical or product-related inquiries.
• Document customer interactions and issues in the CRM system.
• Collaborate with other teams to address complex customer concerns.
• Manage customer complaints in accordance with company policies.
• Proactively follow up to ensure customer satisfaction.
• Maintain and update the customer database.

Relocation and Accommodation:

• For international candidates, support is provided to ease your transition to Lisbon, including:
• Airport pickup.
• Assistance with accommodation (if needed).
• Access to Portuguese language courses.
• Opportunities to participate in social activities like water sports, trekking, and more.

What You'll Need:

• Fluent French and English (spoken and written).
• Strong communication and problem-solving skills.
• Empathy and a customer-focused mindset.
• Ability to thrive in a fast-paced and dynamic environment.

What’s in it for You?

• Competitive salary with performance-based bonuses.
• Relocation support, including accommodation and language courses.
• Health insurance from the start of your employment.
• Regular social events and community-building activities.
• Discounted meals and transportation benefits.