Customer Specialist - Fintech in Valencia (German Speaker)

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?

If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Customer Specialist for fintech Industry will be:

• Support B2B customers mainly over e mail and chat, but also phone
• Constantly brainstorm with your colleagues to improve the Customer Experience
• Troubleshooting, innovation, and change management are part of the daily business.
• Control and handle payment inquiries from sellers and buyers through various client platforms.
• Responsible for Trustpilot reviews improving overall company NPS through excellent service.
• Flagging and escalation of customer queries and coming up with suitable solutions
• Mapping and improving business processes to enhance customer journey and satisfaction.

Skills, qualifications, and interests you need to succeed in this role:Proficiency in

• the German language at a native speaking level and a C1 level in the English language
• Competency in using computers
• Excellent communication skills
• You are proactive and solution-oriented
• You are interested in working in an ambitious team

What’s in it for you?

• Spanish classes
• Great Friday evening drinks
• Fitness bootcamps to stay fit and active
• Mindfulness classes
• Work at a tech startup where you can develop and there is room for your ideas
• Improve your professional skills: communication, innovation, and implementation of new technology
• Free lunch and breakfast at the office
• An international working environment with 20+ nationalities

Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.