Travel Booking Specialist (German Speaker)

Are you passionate about the Travel & Tourism industry? Do you have a native level of German? Do you thrive on challenge and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world?

Don't miss out on this chance to boost your international career in the aviation world

Your responsibilities and impact as a Travel Booking Specialist will be:

• Manage effectively all incoming queries in a customer service environment.
• Handle both inbound and outbound calls and emails
• Gather information from customers and ensure resolutions of queries
• Assist the clients with upgrades, rescheduling, bookings, doubts, claims etc
• Converse with the clients in order to understand their needs regarding financial consideration, travel dates, destination and travel packages
• Booking management (altering, canceling or creating new reservations)
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Have a unique opportunity to start working in the aviation world where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

Skills, qualifications and interests you need to succeed in this role:

• You have a native level of German and good level of English – this is a must!
• You are passionate by the Travel and Tourism industry – studies or experience in this industry is a big plus
• GDS-experience is a big plus!
• You have excellent listening and communication skills.
• You are willing to learn and, develop and acquire new skills
• You are dynamic and self-motivated
• You are open minded, a real team player and willing to work in an international and multicultural environment
• You have strong work ethic and committed in your job, ready to contribute to the success of the company and project
• You must hold EU Citizenship or valid work permit for Portugal

What’s in it for you?

• Working hours: Monday to Sunday, rotating shifts 9 am to 6 pm
• A package in line with the market: 1000€ gross / month x 14 months + 125€ / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation for a monthly fee of 280€
• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development and career evolution
• Start date: ASAP

Your Future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands, mainly from the Travel and Tourism Industry.

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.