Social Media Content Moderation (German Speaker)

Are you passionate about ensuring a safe and enriching online experience for users worldwide? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have a great opportunity to start your career as Social Media Content Moderator in one of Europe's most vibrant cities - Lisbon.

• Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
• Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
• Ensuring user and brand safety through effective content moderation practices.
• Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

• A native-level proficiency in German and a minimum B2 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
• Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
• Health insurance after 6 months
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months
• Up to 400 € for accommodation/ months for first 4 months
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.