Back Office Executive

Job description

Key Responsibilities:

• Client Communication and Management
• Prepare professional quotations for potential and existing corporate clients
• Draft and send clear, concise email communications
• Manage client inquiries and provide timely responses
• Maintain accurate client database and communication records
• Technician Coordination
• Search and identify qualified technicians for specific repair and maintenance tasks
• Assign jobs to technicians based on location, expertise, and availability
• Coordinate scheduling and logistics for service assignments
• Track and monitor technician performance and job completion
• Administrative and Documentation
• Maintain detailed spreadsheets using MS Excel and Google Sheets
• Create and update tracking documents for ongoing projects
• Prepare weekly and monthly operational reports
• Manage document filing and record-keeping systems
• Operational Support
• Handle day-to-day office administrative tasks
• Assist in preparing invoices and tracking payment status
• Support management with ad-hoc projects and reporting
• Ensure smooth communication between internal teams and external stakeholders

Required Skills:

• Advanced proficiency in MS Excel
• Strong working knowledge of Google Sheets
• Excellent email writing and communication skills
• Proven ability to create professional quotations
• Strong organizational and multitasking capabilities
• Basic understanding of interior repair and maintenance processes
• Problem-solving and critical thinking skills

Technical Requirements:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Google Workspace familiarity
• Basic data entry and spreadsheet management skills
• CRM software experience (preferred)

Soft Skills:

• Excellent verbal and written communication
• Strong attention to detail
• Ability to work independently and in a team environment
• Professional demeanor
• Quick learner with adaptability

Job description

Key Responsibilities:

• Client Communication and Management
• Prepare professional quotations for potential and existing corporate clients
• Draft and send clear, concise email communications
• Manage client inquiries and provide timely responses
• Maintain accurate client database and communication records
• Technician Coordination
• Search and identify qualified technicians for specific repair and maintenance tasks
• Assign jobs to technicians based on location, expertise, and availability
• Coordinate scheduling and logistics for service assignments
• Track and monitor technician performance and job completion
• Administrative and Documentation
• Maintain detailed spreadsheets using MS Excel and Google Sheets
• Create and update tracking documents for ongoing projects
• Prepare weekly and monthly operational reports
• Manage document filing and record-keeping systems
• Operational Support
• Handle day-to-day office administrative tasks
• Assist in preparing invoices and tracking payment status
• Support management with ad-hoc projects and reporting
• Ensure smooth communication between internal teams and external stakeholders

Required Skills:

• Advanced proficiency in MS Excel
• Strong working knowledge of Google Sheets
• Excellent email writing and communication skills
• Proven ability to create professional quotations
• Strong organizational and multitasking capabilities
• Basic understanding of interior repair and maintenance processes
• Problem-solving and critical thinking skills

Technical Requirements:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Google Workspace familiarity
• Basic data entry and spreadsheet management skills
• CRM software experience (preferred)

Soft Skills:

• Excellent verbal and written communication
• Strong attention to detail
• Ability to work independently and in a team environment
• Professional demeanor
• Quick learner with adaptability