Other

Betting Connections

11-50

Malta

Casino Operations Manager

Our client is seeking a dynamic Casino Operations Manager. If you're tired of corporate bureaucracy and want to join an innovative company with a strong reputation in the iGaming market, this opportunity is for you. 

Operating in multiple markets and fostering an international environment, our client values an entrepreneurial spirit and offers a flat organizational structure where everyone's voice is heard.

## Tasks

Overseeing and managing the day-to-day operations of their online casino brands

*   Ensuring all operational processes and best practices are documented and kept up to date. 
*   Share knowledge and train the team on policies and procedures.
*   Develop and implement operational strategies maintaining strict adherence to regulatory requirements and responsible gambling practices.
*   Ensure that any customer queries related to Casino Product are escalated and resolved in a timely manner.
*   Diagnosing and resolving day-to-day issues ensuring players are not kept waiting and quickly compensated.
*   Maintain internal SLAs ensuring rapid response, resolution, and excellent stakeholder communication throughout.
*   Be the main point of contact for 3rd party suppliers when operational issues arise and create and manage Jira tickets with external suppliers.
*   Collaborate with cross-functional teams, including the entire casino team, product owners, marketing teams, customer support, compliance team.
*   Monitor key performance indicators to identify areas of improvement, and growth opportunities, and implement necessary adjustments to drive success.
*   Establish and maintain strong relationships with software providers, payment processors, and other key stakeholders in the iGaming industry.
*   Manage and develop the casino operations team, fostering a culture of collaboration, innovation, and continuous improvement.
*   Ensure compliance with all relevant regulatory requirements and internal policies, including anti-money laundering (AML), Know Your Customer (KYC), new providers onboarding and responsible gambling practices.
*   Continually improve training materials, keep them up to date and ensure consistency and alignment of training materials across our Gaming teams.

## Requirements

About you:

*   At least 3 years of experience within the iGaming industry as an Operations Manager equivalent.
*   Outstanding organisational experience and attention to detail.
*   Experience in following and implementing processes and procedures.
*   Ability to solve complex problems and solutions orientated.
*   Data-driven mindset and proficiency in Excel and PowerPoint.
*   Comfortable presenting to key internal and external stakeholders.
*   Excellent communicator with a high level of spoken and written English.
*   A can-do and proactive attitude and self-motivated.
*   Team player who can also work independently when required.
*   A passion for the online casino industry.

## Benefits

*   Wellness allowance of €250 yearly
*   Phone (depending on role)
*   Daily breakfast
*   Drinks in the office
*   Friday beers
*   Company events.
*   Health Insurance from day 1.
*   Performance related bonus – department related.
*   Bonus scheme for CS and VIP Agents.
*   VIPs – normal working hours with one working weekend per month (given back).
*   Charity events.
*   Reduced Parking rates.
*   Flexible hours (although there are core hours from 10am to 3pm when everyone should be in the office).

T

o find out more about this great opportunity and many others, get in touch with the Betting Connections team. 

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

Employee

Professional / Experienced

<p>Casino Operations Manager</p>
<p>Our client is seeking a dynamic Casino Operations Manager. If you&#39;re tired of corporate bureaucracy and want to join an innovative company with a strong reputation in the iGaming market, this opportunity is for you. </p>
<p>Operating in multiple markets and fostering an international environment, our client values an entrepreneurial spirit and offers a flat organizational structure where everyone&#39;s voice is heard.</p>
<h2 id="tasks">Tasks</h2>
<p>Overseeing and managing the day-to-day operations of their online casino brands</p>
<ul>
<li>Ensuring all operational processes and best practices are documented and kept up to date. </li>
<li>Share knowledge and train the team on policies and procedures.</li>
<li>Develop and implement operational strategies maintaining strict adherence to regulatory requirements and responsible gambling practices.</li>
<li>Ensure that any customer queries related to Casino Product are escalated and resolved in a timely manner.</li>
<li>Diagnosing and resolving day-to-day issues ensuring players are not kept waiting and quickly compensated.</li>
<li>Maintain internal SLAs ensuring rapid response, resolution, and excellent stakeholder communication throughout.</li>
<li>Be the main point of contact for 3rd party suppliers when operational issues arise and create and manage Jira tickets with external suppliers.</li>
<li>Collaborate with cross-functional teams, including the entire casino team, product owners, marketing teams, customer support, compliance team.</li>
<li>Monitor key performance indicators to identify areas of improvement, and growth opportunities, and implement necessary adjustments to drive success.</li>
<li>Establish and maintain strong relationships with software providers, payment processors, and other key stakeholders in the iGaming industry.</li>
<li>Manage and develop the casino operations team, fostering a culture of collaboration, innovation, and continuous improvement.</li>
<li>Ensure compliance with all relevant regulatory requirements and internal policies, including anti-money laundering (AML), Know Your Customer (KYC), new providers onboarding and responsible gambling practices.</li>
<li>Continually improve training materials, keep them up to date and ensure consistency and alignment of training materials across our Gaming teams.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p>About you:</p>
<ul>
<li>At least 3 years of experience within the iGaming industry as an Operations Manager equivalent.</li>
<li>Outstanding organisational experience and attention to detail.</li>
<li>Experience in following and implementing processes and procedures.</li>
<li>Ability to solve complex problems and solutions orientated.</li>
<li>Data-driven mindset and proficiency in Excel and PowerPoint.</li>
<li>Comfortable presenting to key internal and external stakeholders.</li>
<li>Excellent communicator with a high level of spoken and written English.</li>
<li>A can-do and proactive attitude and self-motivated.</li>
<li>Team player who can also work independently when required.</li>
<li>A passion for the online casino industry.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Wellness allowance of €250 yearly</li>
<li>Phone (depending on role)</li>
<li>Daily breakfast</li>
<li>Drinks in the office</li>
<li>Friday beers</li>
<li>Company events.</li>
<li>Health Insurance from day 1.</li>
<li>Performance related bonus – department related.</li>
<li>Bonus scheme for CS and VIP Agents.</li>
<li>VIPs – normal working hours with one working weekend per month (given back).</li>
<li>Charity events.</li>
<li>Reduced Parking rates.</li>
<li>Flexible hours (although there are core hours from 10am to 3pm when everyone should be in the office).</li>
</ul>
<p>T</p>
<p>o find out more about this great opportunity and many others, get in touch with the Betting Connections team. </p>
<p>We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.</p>


Casino Operations Manager, Malta JID:8857

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