Computer- und Netzwerksicherheit

Barracuda Networks, LLC

1001-5000

Vereinigtes Königreich

At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.  

Envision Yourself at Barracuda

We’re looking for a Customer Success Manager (CSM) to join a growing team and support the organizational needs of our Customer Success group.  The CSM role focuses on post-sale solution adoption and ongoing customer satisfaction. This role is responsible for overseeing a successful onboarding experience, maintaining ongoing business objectives, helping our customers maximize value realization from their Barracuda solution, and ultimately ensure the renewal of key accounts. The ideal candidate has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers.  
  
The CSM develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. The CSM is also expected to be proficient in multiple families of Barracuda’s solutions. Individuals will drive the adoption of our solutions while also optimizing our global customer success retention and growth efforts. The individual in this role operates independently using standard approaches, existing tools, templates, and resources. They share knowledge and information that may benefit the team.

## Aufgaben

*   Manage and work with a portfolio of Barracuda’s Customers 
*   Establish a trusted/strategic advisor relationship with each customer.  
*   Empathize with every aspect of the customer experience, putting customers’ needs first. 
*   Maintain high levels of customer engagement (including remote and occasionally on-site meetings) with a focus on customer satisfaction and loyalty. 
*   Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. 
*   Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in existing accounts. 
*   Escalate critical customer issues and ensure escalation ownership with internal resources. 
*   Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams. 
*   Identify, define and drive renewals, phased upsell and cross-sell opportunities from account base. 
*   Delivery monthly and quarterly business reviews for customers

## Qualifikation

*   Bachelor’s Degree preferred. 
*   Fluent German  
*   4+ years of experience in Sales, Account Management or Customer Success experience in a SaaS environment

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your

next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

Angestellte/r

Berufserfahren

<p>At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.  </p>
<p>Envision Yourself at Barracuda</p>
<p>We’re looking for a Customer Success Manager (CSM) to join a growing team and support the organizational needs of our Customer Success group.  The CSM role focuses on post-sale solution adoption and ongoing customer satisfaction. This role is responsible for overseeing a successful onboarding experience, maintaining ongoing business objectives, helping our customers maximize value realization from their Barracuda solution, and ultimately ensure the renewal of key accounts. The ideal candidate has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers.  </p>
<p>The CSM develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. The CSM is also expected to be proficient in multiple families of Barracuda’s solutions. Individuals will drive the adoption of our solutions while also optimizing our global customer success retention and growth efforts. The individual in this role operates independently using standard approaches, existing tools, templates, and resources. They share knowledge and information that may benefit the team.</p>
<h2 id="aufgaben">Aufgaben</h2>
<ul>
<li>Manage and work with a portfolio of Barracuda’s Customers </li>
<li>Establish a trusted/strategic advisor relationship with each customer.  </li>
<li>Empathize with every aspect of the customer experience, putting customers’ needs first. </li>
<li>Maintain high levels of customer engagement (including remote and occasionally on-site meetings) with a focus on customer satisfaction and loyalty. </li>
<li>Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. </li>
<li>Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in existing accounts. </li>
<li>Escalate critical customer issues and ensure escalation ownership with internal resources. </li>
<li>Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams. </li>
<li>Identify, define and drive renewals, phased upsell and cross-sell opportunities from account base. </li>
<li>Delivery monthly and quarterly business reviews for customers</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
<ul>
<li>Bachelor’s Degree preferred. </li>
<li>Fluent German  </li>
<li>4+ years of experience in Sales, Account Management or Customer Success experience in a SaaS environment</li>
</ul>
<p>What you’ll get from us</p>
<p>A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your</p>
<p>next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.</p>


Customer Success Manager

Account Executive - XDR  (m/f/d)

Partner Development Manager (m/f/d)

Barracuda Networks, LLC logo

Es gelten die Google {privacyLink} und {termsLink}.

Benefits

Medien

Wir haben aktuell keine offenen Stellen zu besetzen

Keine offenen Stellen

Büros

Offene Stellen

Werte

Videos

Du hast eine Frage?

Initiativbewerbung

Wir senden dir per E-Mail einen Link zu diesem Job.

Gerade keine Zeit? Bewirb dich später!

Wir prüfen derzeit Ihr Konto. Sobald unsere Manager es freischalten, können sich die Bewerber für diese Stelle bewerben.

Änderungen werden erst sichtbar, wenn Sie Ihre Stelle veröffentlichen.

Dies ist eine Vorschau Ihrer Stellenanzeige.

Interessiert?

Die Stelle {jobTitle} wurde archiviert oder die Bewerbungsfrist ist abgelaufen.

Diese Stelle ist nicht mehr verfügbar

Recruiting Team

Unsere anderen offenen Positionen

Bitte berücksichtigen Sie unsere offenen Stellen.

Wir akzeptieren keine Initiativbewerbungen mehr

Sind Sie eine professionelle Fachkraft auf der Suche nach dem nächsten beruflichen Abenteuer? Bei {companyName} schätzen wir engagierte Personen, die eine neue Perspektive in unser Team einbringen können.

Auch wenn wir derzeit keine offene Stelle haben, die Ihren Anforderungen entspricht, könnten Ihre einzigartigen Fähigkeiten und Erfahrungen vielleicht in Zukunft hervorragend zu uns passen.

Zur Einreichung Ihrer Initiativbewerbung, verwenden Sie bitte das Bewerbungsformular auf der rechten Seite, um Ihren Lebenslauf und Ihr Anschreiben hochzuladen. Achten Sie darauf, dass Sie die gewünschte Position im Anschreiben erwähnen.

Unser engagiertes Recruiting-Team wird sich an Sie wenden, sobald es eine Stelle gefunden hat, die perfekt zu Ihren Fähigkeiten passt.

So bewerben Sie sich

Alle offenen Stellen und Jobs von {companyName}. {companyName} wartet auf deine Bewerbung!

Jobs bei {companyName}: Entdecke alle unserer {jobsCount} offenen Stellen und werde Teil unseres Teams!

Jobs bei {companyName}: Entdecke unsere {jobsCount} offenen Stellen! Mach den nächsten Karriereschritt und bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen Verstärkung! Entdecke alle {jobsCount} offenen Stellen und werde Teil unseres Teams. Bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen {jobsCount} neue Mitarbeitende zur Verstärkung unseres Unternehmens. Bewirb dich jetzt und werde Teil unseres Teams!

Jobs bei {companyName}: Wir suchen Verstärkung für unser wachsendes Team - Entdecke alle unsere aktuell {jobsCount} offenen Stellen und bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen Verstärkung für unser wachsendes Team. Entdecke alle unsere derzeit {jobsCount} offenen Positionen und bewirb dich noch heute!

Wir suchen {jobsCount} neue Mitarbeitende für unser Unternehmen. Bereit für den nächsten Karriereschritt? Dann bewirb dich noch heute und werde Teil unseres Teams!

Keine passenden Stellen bei {companyName} verfügbar? Du musst nicht warten: Bewerbe dich noch heute initiativ und eröffne neue Karrierechancen für morgen!