Customer Support Coordinator (Remote/Turkey)

Customer Support Coordinator (Remote – Turkey)

Location: Turkey — Fully Remote
Employment Type: Full-Time
Experience: 1–3 Years
Languages: Arabic and English

About Azurreo

Azurreo is an international technology and telecommunications services company with more than 15 years of experience supporting customers and projects across multiple countries.

Our teams work remotely across Europe and the Middle East, providing technical, operational, and customer support services to international clients.

About the Role

We are looking for a Customer Support Coordinator currently based in Turkey to join our international support team.

The role involves assisting customers, managing support requests, following up on open issues, and coordinating with internal technical teams to ensure timely and professional resolutions.

This position is particularly suitable for Arabic-speaking professionals living in Turkey who are comfortable working in English within an international remote environment.

Key Responsibilities

• Respond to customer inquiries through email, ticketing systems, and other support channels.
• Provide clear, professional, and timely customer service.
• Register, update, and follow up on customer support tickets.
• Troubleshoot basic technical issues before escalation.
• Coordinate with internal technical teams to resolve customer concerns.
• Keep customers informed throughout the resolution process.
• Maintain accurate records of customer interactions and actions taken.
• Monitor open requests and follow up to ensure timely closure.
• Escalate complex or urgent issues with complete and accurate information.
• Contribute to internal procedures, FAQs, and knowledge-base documentation.
• Identify recurring customer issues and suggest process improvements.

Requirements

• Currently residing in Turkey.
• Professional proficiency in Arabic.
• Professional working proficiency in English.
• 1–3 years of experience in customer support, technical support, helpdesk, customer success, or a related role.
• Strong written and verbal communication skills.
• Good problem-solving and organizational abilities.
• Comfortable using email, Microsoft Office, CRM platforms, or ticketing systems.
• Ability to manage multiple customer requests and priorities.
• Ability to work independently in a fully remote environment.
• Reliable computer, stable internet connection, and a suitable home-working setup.
• Availability to work full-time without another professional commitment.

Preferred Qualifications

• Experience supporting international customers.
• Previous experience in IT, telecommunications, hosting, or technology services.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, Jira, or similar tools.
• Basic knowledge of networking, DNS, SSL, FTP, email configuration, or remote troubleshooting.
• Experience working with multicultural or distributed teams.

What Success Looks Like

Within your first few months, you will:

• Handle customer requests professionally and independently.
• Maintain clear and complete support records.
• Follow up consistently until issues are resolved.
• Communicate effectively in Arabic and English.
• Build strong working relationships with customers and internal teams.
• Demonstrate reliability, ownership, and attention to detail.

What We Offer

• Competitive monthly salary.
• Fully remote work from Turkey.
• Full-time, long-term opportunity.
• Structured onboarding and training.
• Exposure to international customers and technology projects.
• Professional development and career-growth opportunities.
• Collaborative and multicultural work environment.

Please note: This position is only open to candidates who are currently residing in Turkey. Arabic language proficiency is required because the role involves regular communication with Arabic-speaking customers and colleagues.