Quality of Service (QoS) Specialist

Employment type & Location: Full-time (Employee) / Remote (based in Lebanon, Syria or Turkey)

Department: Operations

Seniority Level: Mid-Senior (4+ years of experience)

About Azurreo

Azurreo is an international services company operating in the telecommunications and technology sector. For more than 15 years, we have supported global clients in the deployment, testing, and coordination of telecom infrastructure across multiple countries.

We operate with teams working across different time zones. Our environment is structured, fast-paced, and focused on execution, reliability, and accountability.

About the Role

We are hiring two QoS Specialists to strengthen our Operations team. You will proactively supervise site stability, drive continuous improvement in service delivery, and ensure high levels of customer satisfaction.

As a key liaison between internal teams and external partners, you will reinforce our operational excellence through rigorous monitoring, detailed reporting, and a strong sense of ownership over the service lifecycle.

Performance Monitoring: Supervise daily site stability and performance to ensure consistent service quality.

Incident Management: Identify, analyze, and escalate incidents with high attention to detail.

Stakeholder Coordination: Liaise between internal teams and external partners to ensure timely issue resolution.

KPI Reporting: Track QoS metrics and maintain rigorous documentation and follow-ups.

Operational Excellence: Drive continuous improvement through root cause analysis and preventive action plans.

Customer Support: Provide professional communication on customer-facing topics to ensure high satisfaction.

Education: Bachelor’s degree in a technical field.

Experience: 4+ years in QoS, network supervision, or operations.

Customer Support: Proven experience in technical customer-facing roles.

Languages: Proficient written and spoken English for global client interaction.

Availability: Immediate contributor with no other professional or academic commitments.

Skills: Analytical, proactive, and capable of managing multiple priorities.

The Ideal Candidate Profile

At Azurreo, we value self-discipline and professional etiquette. The ideal candidate for this role:

Demonstrates complete ownership of their responsibilities and does not require constant rectification or supervision.

Is highly organized and experienced in drafting constant reports and structured follow-ups.

Possesses a deep understanding of service delivery processes and performance monitoring tools within Telecom or IT infrastructure environments.

Work Conditions:

Competitive Compensation: A comprehensive salary package.

100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break

Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays.

Professional Tools: Provision of a company PC to support your remote workspace.

Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role.

Overtime:

Fully compensated

Required depending on operational needs

May include coordination across time zones

Why Join Azurreo:

Stable, full-time remote role

International exposure

High-impact position working closely with leadership

At Azurreo, we value precision and proactive problem-solving. If you are an immediate contributor looking for a structured environment with dedicated mentorship, we want to meet you.