Test Resources Specialist
Location: Fully Remote (Syria or Turkey)
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday – 9:00 AM to 6:00 PM (local time), including a 1-hour break
Important: This is a strictly full-time position. Candidates must be fully available during working hours. This role is not compatible with studies or parallel employment.
Overtime Requirement: Due to the international nature of our operations, overtime is a core part of this role. Candidates must be flexible to work outside standard hours when required. All overtime is compensated.
About Azurreo
Azurreo is an international services company operating in the telecommunications and technology sector. For more than 15 years, we have supported telecom operators, vendors, and global technology companies in the deployment, testing, and operational management of telecom infrastructure across multiple regions.
Our work includes:
- Mobile network testing (2G, 3G, 4G and beyond)
- Telecom resource management
- International project coordination
- Support of distributed technical teams
We operate as a fully remote, international organization, with teams working across multiple countries and time zones. Our culture is built on discipline, structure, accountability, and execution.
Role Overview
The Test Resources Specialist is responsible for ensuring that all telecom resources required for testing activities are available, tracked, maintained, and operational at all times.
This role supports engineers and clients globally by managing a wide range of telecom resources, including:
- SIM cards and data packages
- Landlines and VoIP systems
- SMS services
- Streaming platforms
- ERC and other telecom-related services
This is a process-driven and execution-focused role, requiring strong attention to detail, consistency, and the ability to handle repetitive tasks with high accuracy.
Tasks
Resource & Request Management
- Manage incoming requests (tickets) from internal teams and clients
- Allocate and assign telecom resources based on availability
- Ensure all requests are handled accurately and within deadlines
Resource Tracking & Monitoring
- Track usage, allocation, and availability of all resources
- Monitor balances and ensure services remain active
- Perform recharges and updates when required
Multi-Resource Management
- Manage various types of resources including SIM, VoIP, landline, SMS, streaming, and ERC services
- Ensure all resources are functional and accessible at all times
Data & Reporting
- Maintain structured trackers using Excel or Google Sheets
- Ensure full accuracy and consistency of data
- Document all actions for traceability and reporting
Operational Execution
- Handle multiple requests simultaneously
- Follow structured processes and workflows
- Identify issues and escalate when necessary
Requirements
Required Qualifications
- Minimum 2 years of experience in a similar role (customer support, operations, coordination, or tracking)
- Strong professional proficiency in English (written and spoken)
- Strong proficiency in Excel or Google Sheets
- Experience working in structured, process-driven environments
- High attention to detail and accuracy
- Ability to work independently in a remote setup
Preferred Qualifications
- Experience in telecom or IT environments
- Experience with ticketing systems
- Experience working with international or remote teams
What We Are Looking For
We are looking for candidates who are:
- Disciplined and reliable
- Comfortable with repetitive but critical operational work
- Able to manage volume and complexity
- Strong in communication and follow-up
- Detail-oriented and execution-focused
Benefits
Work Environment & Conditions
- 100% remote work (Syria or Turkey)
- Full-time permanent position
- Fixed working hours with required availability
- Overtime required depending on operational needs
- Structured, performance-driven environment
What Success Looks Like
A successful Test Resources Specialist:
- Maintains accurate tracking with minimal to zero errors
- Handles requests quickly and reliably
- Prevents service interruptions
- Keeps operations running smoothly
- Requires minimal supervision
If you are a disciplined, detail-oriented professional with a strong sense of ownership and the ability to work in a structured, international environment, this role offers a stable and long-term opportunity to grow within telecom and resource management.
This position is ideal for candidates who value:
- Structure and clarity
- Consistency and execution
- Working in an international context
We are looking for individuals who are reliable, committed, and ready to take responsibility in a role where precision and consistency are critical.
We look forward to receiving your application.
