Junior Operations Associate

Position: Junior Operations Associate

Location: Fully Remote (Candidates must be based in Syria, Turkey, or Tunisia)
Employment Type: Full-Time
Industry: IT & Telecommunications Services
Working Hours: Monday to Friday – 8 hours per day

Important: This is a strictly full-time position. It is not suitable for students, part-time applicants, or individuals with other professional commitments during standard working hours.

About Azurreo

Azurreo is a global services partner supporting telecommunications and technology-driven organizations worldwide. We deliver specialized technical, operational, and project expertise across multiple regions.

Our culture is built on structured execution, accountability, and continuous improvement within a professional remote environment. We provide long-term career development and international exposure for our team members.

Role Overview

As an Junior Operations Associate, you will support the coordination, monitoring, and structured execution of operational activities related to IT and telecommunications services delivered to international clients.

This role is designed for early-career professionals with 1–2 years of full-time professional experience in operations, coordination, service delivery, or structured IT environments.

You will operate within a disciplined, process-driven framework and progressively take ownership of defined operational workstreams under structured supervision.

Operational Coordination

• Support daily operational planning and task tracking
• Coordinate activities between technical teams, vendors, and clients
• Maintain accurate operational documentation and trackers
• Assist in resource coordination and task allocation

Monitoring & Escalation

• Track operational KPIs and delivery timelines
• Identify delays, risks, or service gaps and escalate proactively
• Follow up on action items to ensure timely completion
• Ensure alignment between operational execution and client expectations

Technical & Documentation Support

• Support operations involving IT infrastructure fundamentals (IP addressing, networking basics, firewalls, basic security concepts)
• Translate technical inputs into structured documentation
• Prepare service reports, dashboards, and performance summaries

Quality & Process Compliance

• Follow internal quality, security, and QHSE procedures
• Assist in preparing documentation for audits or client reviews
• Contribute to continuous improvement initiatives

Communication & Reporting

• Prepare structured status updates and meeting summaries
• Maintain professional communication in English and French
• Support stakeholder reporting under structured leadership

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or related technical field
• 1–2 years of full-time professional experience in Operations, Project Coordination, IT Support, or Service Delivery
• Internships or academic projects do not qualify as professional experience
• Foundational understanding of IT networking concepts (IP, infrastructure basics, firewalls)
• Professional proficiency in English (written and spoken)
• Professional proficiency in French (written and spoken)
• Strong organizational skills and attention to detail
• Ability to work independently in a structured remote environment
• Reliable internet connection and professional home-office setup

Preferred Qualifications

• Exposure to telecom or infrastructure environments
• Familiarity with structured operational methodologies
• Arabic language skills
• Strong interest in developing a long-term career in operations or service management

Ideal Candidate Profile

We are looking for a professional who is:

• Disciplined and process-oriented
• Comfortable working with structured documentation and KPIs
• Proactive in identifying issues and following up
• Detail-focused and organized
• Motivated to build a stable, long-term career in an international environment

• Salary paid in EUR (aligned with experience and location)
• Full-time employment
• 100% remote work
• Paid annual leave and public holidays (according to local framework)
• International client exposure
• Structured onboarding and mentorship
• Career progression toward Operations Specialist or Service Delivery roles
• Professional and process-driven work culture

If you are a motivated professional with 1–2 years of relevant experience seeking stable, full-time remote employment within an international IT and telecommunications environment, we encourage you to apply.

Please submit:

• Your CV in English
• A brief cover letter outlining your relevant professional experience and motivation

Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.